Shropshire Star

Around 5,000 Telford internet and landlines down after 'attack' on cables

As many as 5,000 households and businesses across part of Telford have lost internet and telephone service – after an “attack” on equipment.

Last updated

Watch more of our videos on Shots!
and live on Freeview channel 276

There have been reports from people living in Ironbridge, Madeley, and Broseley, of internet going down – and landlines being unavailable since yesterday.

Openreach has confirmed that cables which make up its network in the Cuckoo Oak area of Telford had been “badly damaged”.

It said there was no official figure for the amount of premises affected, but estimated it to be around 5,000.

They said engineers were working to fix the issue “as quickly and safely as possible,” and hit out at those responsible for the damage.

An Openreach spokesperson said: “Our network in the Cuckoo Oaks area of Telford has been badly damaged, impacting phone and broadband service for local homes and businesses.

“Our engineers have already started work and are doing their best to carry out repairs and restore connectivity as quickly and safely as possible.

“These attacks cause unacceptable disruption to the lives of local people and put vulnerable people at risk.

“We encourage anyone who is experiencing problems to contact their provider who will advise us.

“It’s also worth remembering that vulnerable status (which can prioritise repair work) is determined by broadband providers; if you think you or a family member should be given this status, please register with your provider.”

Sorry, we are not accepting comments on this article.