Contact Us & FAQs

Why am I asked to pay for content that is not badged Plus?

Readers can access a selection of content for free every month with Plus content exclusive to subscribers. The selection of content each reader will see before being prompted to join Plus is different for every user.

Letters to the Editor

Letters from our readers are published here: https://www.shropshirestar.com/news/voices/readers-letters/ Email us at starmail@shropshirestar.co.uk or write to: Letters, Shropshire Star, Grosvenor House, Suite 304, Central Park, Hollinswood Road, Telford, TF2 9TW. Letters MUST include the writer’s name, address and telephone number. Letters will only be published anonymously in exceptional circumstances. The editor reserves the right to condense or amend letters.

Got a business story?

Shropshire Star Business stories are published here: https://www.shropshirestar.com/news/business/
Send your Business stories to: matthew.panter@jpress.co.uk

Free distribution / Chronicle Week

Please email starservice@shropshirestar.co.uk for further information relating to our free titles.

How do I access old editions of the newspaper?

For the last 6 months of newspapers published, please visit our newspaper subscription [dedicated page]. For older copies please contact editorial.support@mnamedia.co.uk.

How to purchase a photograph

Please visit nationalworld.newsprints.co.uk.

How do I order a back issue?

Back issues are available for the last 2 weeks of newspapers. Freephone: 0800 316 0109 (9am-5.00pm Monday to Friday) Email: starservice@shropshirestar.co.uk.

Newspaper delivery jobs

Interested in delivering the Shropshire Star? Please visit: https://www.shropshirestar.com/deliver/

Book a leaflet distribution

We no longer offer a leaflet distribution service, please contact our advertising team on 01952 421555.

Funeral directors

If you are contacting us from a funeral directors, please email: funeraldirectors@mnamedia.co.uk

Public notices

You can browse public notices here: https://publicnoticeportal.uk/shropshire-star and submit your own to: publicnotices@mnamedia.co.uk

Private, Classified and trade advertising

Browse classifieds adverts or book a classified advert of your own. Send any questions to: claire.smith@expressandstar.co.uk or call 01902 544991.

Verify my account

Please check your spam/junk/phishing folders as sometimes these emails are incorrectly categorised. Alternatively you can call or email us on freephone: 0800 316 0109 (9am-5.00pm Monday to Friday) mna-support@mnadigital.co.uk

Change my email address

You can call or email us on freephone: 0800 316 0109 (9am-5.00pm Monday to Friday) or mna-support@mnadigital.co.uk

Delete my account

Please call or email us on freephone: 0800 316 0109 (9am-5.00pm Monday to Friday) or email a request to mna-support@mnadigital.co.uk

Change username

Please call or email us on freephone: 0800 316 0109 (9am-5.00pm Monday to Friday) or email mna-support@mnadigital.co.uk

Home delivery service support

If you have any trouble receiving your paid subscription please contact us on freephone: 0800 316 0109 (9am-5.00pm Monday to Friday) or email: starservice@shropshirestar.co.uk

Cancel my subscription

Plus subscriptions:

You can cancel your subscription through your account screen /account

Print subscriptions:

Please contact us on freephone: 0800 316 0109 (9am-5.00pm Monday to Friday)

App Store subscriptions:

For Apple devices: https://support.apple.com/en-gb/HT202039
For Google devices: https://support.google.com/googleplay/answer/7018481

E-edition (digital newspaper) subscriptions:

Please contact us on freephone: 0800 316 0109 (9am-5.00pm Monday to Friday)

Can I pause my print subscription?

Please contact us on freephone: 0800 316 0109 (9am-5.00pm Monday to Friday) or starservice@shropshirestar.co.uk.

Can I get the paper delivered?

Please call us and we will check whether your area is supported for home delivery: 0800 316 0109

Is Plus included with the newspaper?

Please contact us on freephone: 0800 316 0109 (9am-5.00pm Monday to Friday) or email mna-support@mnadigital.co.uk

Have a sport story?

Shropshire Star Sport stories are published here: https://www.shropshirestar.com/sport/ Send your Sport stories to: sportsdesk@shropshirestar.co.uk

Have a news story?

Local News stories are published here: https://www.shropshirestar.com/news/local-hubs/ To send us yours, email newsroom@shropshirestar.co.uk

Family announcements

Browse Family Announcements (Births, Marriages, Deaths) or Book a private advert, family announcement or trade announcement

Editorial Complaints

Please see: Making A Complaint

Why was my comment not published?

Please see our community guidelines: https://www.expressandstar.com/community-guidelines/ Alternatively contact webdesk@expressandstar.co.uk