Annoyed at energy increases
On August 28 I went to my building society and discovered that British Gas had taken out an extra £15 for my monthly direct debit. This had taken my monthly debit from £24 per month to £39.
Now you can imagine how annoyed I was that they had not even bothered to let me know of this big change. My electricity payment has also gone up by an extra £24 per month (I was notified of this).
On September 5 I received a letter from British Gas saying: "Sorry we have changed your monthly payment without letting you know". They stated that this was a production problem, this is just not good enough.
How can this happen with all the profits they are making? I now pay an extra £39 per month for my gas and electric.
We have checked all our old statements and we are actually using LESS gas and electric.
They tell us to save energy which we are doing, but the bills keep going up.
No doubt everyone else is in similar situations, but the customer always has to suffer. When you ring British Gas the lines are always busy and saying please ring back or when you do get through you are told "it is not our fault".
I have been with British Gas for 20 years.
I am now in the process of changing my supplier and when this goes through I bet I get customer service ringing me.
A Tatton, St Georges
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