The National Highways and Transport (NHT) Public Satisfaction Survey 2022 found that public satisfaction with the way Shropshire Council deals with potholes rose by seven percentage points last year, with a six point increase in satisfaction with the condition of the county’s road surfaces.
There was also a seven percentage point increase in satisfaction with the condition of the county’s roads generally. Respondents also indicated that they felt that the council was doing more to repair roads compared to a year ago.
Each year the NHT survey asks a random sample of at least 3,300 residents in 111 council areas for their views on highways and transport services in their area.
Responses enable each council to know what local people think about their services – and the results are also compared with the views of people across England and Scotland.
Richard Marshall, cabinet member for highways, said: "We welcome the findings of this year’s NHT survey, which provide evidence that a new approach to how Shropshire Council maintains its highways, that was introduced last year, is already having an impact.
"We needed to take a bold new approach to the challenges the network was presenting us with, and this is providing greater value for money and has allowed us to deliver more work on the ground.
"This is clearly being seen, as there have been some significant ‘shifts’ in public opinion, especially on potholes and road condition.
"We know that there is still much to be done, and more room for improvement, but these findings clearly show increased satisfaction with the work we doing to improve the county’s roads, which is very positive.
"I want to say a big thank to you our highways teams and our contractors for their hard work that has helped to achieve these results."
This year 1,044 members of the Shropshire public responded to the survey. This represented an overall response rate for Shropshire of 31.6 per cent, compared with the national average of 22.8 per cent.