Shropshire Star

Consumers frustrated by online banking services, survey finds

Many consumers feel let down by traditional high street banks’ online services and support since lockdown, research suggests.

Published
Last updated
Supporting image for story
A person using a laptop

Many consumers have been frustrated at their bank’s level of online services at a time when physical branches are open less often due to the coronavirus pandemic, a survey has found.

Some 58% of people said they had been unable to access the help or online banking facilities they needed from home, according to technology services company Olive.

With many banks having reduced their opening hours, some consumers surveyed said they had been unable to get through online when needed, and 30% criticised their bank for failing to respond to their query in “real time”.