Dawn Hughes, a former police officer from Wellington, felt compelled to join mourners in the capital to remember the monarch, who she always considered her "boss".
"45 years ago," Dawn explained, "I swore allegiance to the Queen as a police officer, so I've always thought of her as my boss.
"It was all on impulse, I felt compelled to go. It felt right to go down there and pay my respects in person."
Dawn, 64, stayed in Windsor on Tuesday night, visiting the castle in the morning to lay flowers.
"It was very quiet early in the morning, and they were taking flowers away from the gate daily. But if you look through the gate you can see them all laid out, and there's lots. It's very lovely."
Dawn spent time talking to staff at the castle, before going into the capital to join the thousands of mourners lining the route her late Majesty’s coffin took from Buckingham Palace to the Palace of Westminster.
"I walked and walked, while it was very well-organised there were a lot of places cordoned off. Lots of people were being moved on because places were full to capacity.
"I went up to Horse Guards but people were 30 deep and you couldn't get through. In the end, I thought I would just go back to where I was staying and watch it on TV.
"But I went, and I tried, and it meant such a great deal to go in person and lay flowers."
Dawn said she hoped visitors to the city would bring some comfort to the Royals.
"I really feel for them," Dawn added: "Anyone else in the same position would be able to just close their doors and reminisce, but they have to do it all in public.
"It must be emotionally and physically relentless. I think they're doing amazing, and their mother would be so proud."