Phone company asks dying man for £288 'early cancellation fee'
A terminally ill Telford man who asked for his telephone and internet connection to be transferred over to his wife's name in preparation for his death was told he would need to pay a £288 charge for ending his contract early.
Adrian Standley, of Majestic Way, Aqueduct, said he was furious at the way he had been treated by Virgin Media after 30 years as a customer.
Mr Standley, aged 65, was told this year he had inoperable pancreatic cancer, and has been forced to give up his plumbing business following his diagnosis.
He said he had spent the past few weeks putting his affairs in order to minimise the distress to his wife, but could barely believe the response when he telephoned the Virgin helpline.
"I spoke to the handler in the call centre, and he was very nice, but he then put me on hold and spoke to his manager," he says.
