Theatre Severn failed to impress

Letter: On Saturday, June 6, my friend and I had our first visit to Theatre Severn. My first impression of the theatre was how small it is compared to the size of the building – only 650 seats.

The worst part though was sitting in our seats and discovering we could only see half the stage.

I had bought what I thought were good seats (row A in the circle, seats 3 and 4) but couldn't believe how poor the view was.

We could only see the far side of the stage, and subsequently missed a lot of the performance because we got fed up of having to lean forward to look over the balustrade.

The people sitting either side of us and the people behind in row B were also disappointed.

During the second half of the show I actually stood up, so did have a slightly better view. However, when I pay for a seat I do actually expect to be able to sit in it and view what I've paid to see.

It's unbelievable to think that, when building a multi-million pound theatre, no-one bothered to check that the paying customers could actually see.

On leaving the show my friend and I went to the box office to complain.

The young man we spoke to was very polite and apologetic, took my details and promised that the bookings manager would telephone me and I've heard from no-one.

Considering Theatre Severn is supposed to be the flagship theatre for the county, it leaves a lot to be desired. The first thought should have been for the comfort of the customer, and secondly, good customer service – sadly Theatre Severn has failed on both points.

Gaynor Carson

Wem