Police couldn't have been better

I was unfortunate enough to be the victim of a burglary on September 12.

Now this is an unpleasant experience, of course, but the way that the police and my insurance company handled matters has restored my faith in both of these services.

All too often we see letters complaining about our police force, and I have to admit to having lost some respect for them myself over the years. In fact, when I rang them at about 7.30am on the morning of the burglary, I said to my daughter, "All we will get is a crime number, they won't bother coming out". How wrong I was.

About 45 minutes after I rang there was a knock at the door and a detective constable was standing there; a really, really nice guy who could not have been more pleasant or helpful.

Twenty minutes later another knock and the scenes of crime officers arrived to dust for fingerprints etc. Again they were extremely pleasant.

Among the items stolen was my daughter's car (please take note: don't leave your keys in the hall), which the police saw being driven later that night and arrested the driver. He of course denies having anything to do with the burglary, but then he would, wouldn't he?

All told, a good result! Now to my household insurance company. They were absolutely brilliant! So, all told, a very unpleasant experience made bearable by the sheer professionalism of these two organisations.

Phil Christie, Stirchley