Royal Mail denies claims town's residents won't receive daily post due to staff shortages

The British postal service has denied claims mail will not be delivered from the Craven Arms Delivery Office to Church Stretton residents every day of the week.

Bosses admitted there have been vacancies at the delivery office, but said extensive recruitment has led to a lot of new staff starting at the delivery office.

While they acknowledged there have been delays in the area, they said this is a temporary issue and they are confident that plans in place will see the service return to the levels customers expect.

A Royal Mail spokesperson said: “We are committed to restoring our quality of service to our customers.

"We have plans in place and dedicated teams responsible for improving deliveries in Church Stretton and at our delivery offices nationwide.

“Over the last 12 weeks we have recruited around 6,000 postmen and women and are continuing to recruit c.500 permanent positions a week in delivery.

"To support the health of our employees and assist them in their return to work, we have introduced a wellbeing programme which provides colleagues with free, confidential, and independent healthcare support, including unlimited 24/7 access to an online GP.

“In the lead up to Christmas, we are taking on 16,000 temporary workers, more vehicles and additional parcel sorting sites to handle double the normal volume of parcels we expect over the period.

“These actions plus others are already making a difference in some areas and we are confident that they will continue to improve quality of service for our customers.”