Letter: Shocked by gas bill mistake
I was shocked at British Gas last week when they sent me a letter informing me that they had made a mistake with the gas bill.
My wife and I are disabled pensioners and have a card meter for electric and gas because of the blunder that British Gas made a few years ago.
Now they want us to pay £66.68 at instalments of £6 a week.
Fair enough if we owe the money, although it is their own mistake.
They never asked us if we wanted to pay it in a lump sum, which we can. They just demanded that we had to pay £6 a week.
They even asked us if we had concerns about repaying the oustanding balance, especially if we are in receipt of any income-related benefits.
I phoned the customer service desk up to explain our situation but they were not to happy to help.
I will phone British Gas up tomorrow and pay all the money by credit card.
I don't think it is a very good way to treat to disabled pensioners especially in the winter time when we need the money to pay for the gas and electric to keep warm, they could have waited for the summer.
I will be looking for a different supplier now, as this is the second time that British Gas has made a mistake with us.
This mistake was done by British Gas 18 months ago and now they are asking for the money. Does anyone know which is the best company to have your electric and gas with? (excluding British Gas).
Name and address supplied
