Andy Richardson: On-hold playlist could help ease frustration of callers
I called the bank... really, you could stuff your tenners inside a mattress and get a better service.
I was placed on hold. It may have been Angels by Robbie Williams – it may not have been. The caveat, of course, is in case someone from the bank’s on-hold music department displays more efficiency than the rest of the bank’s team displays and checks the call to find I’m in error.
So it may or may not have been something by the one-time Take That fella.
I can’t remember.
What I can remember is the nausea after listening to the same damn song, sounding as tinny as though it were being played through a 1973 transistor radio, after 35 flipping minutes.
Thirty-five minutes was just the start of it, of course, and during a frustrating four-hour sequence of calls to fix an error that a helpful man had made in the security department, I became so bored that I emailed the Chief Exec, twice, to wish him a more pleasant day than I was having and to suggest he bank with an organisation slightly less inefficient.
