Shropshire Star

Water pump failure hits supplies to thousands of homes across Telford

An investigation into the cause of a power cut that left thousands of homes in Telford without water is under way.

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Severn Trent engineers were at the scene on the outskirts of Wellington on Tuesday

Severn Trent and Western Power were working throughout the morning on Tuesday to restore water supplies to customers after a power outage at a Severn Trent site in Cluddley.

The incident, which began at around 4.30am, sparked an immediate response from Severn Trent with a team of engineers swiftly switching to a backup generator, while water tankers were dispatched to the scene to help boost supplies to properties.

By 9am around 3,500 across the TF1, TF5 and TF6 areas of Telford had had their water supply reconnected, with the remaining 1,000 customers back on by midday.

An investigation into the cause of the power cut is now underway by Western Power and Severn Trent.

Jonathon Wroe, Severn Trent’s operational control centre lead, said: “Multiple teams across Severn Trent came together to tackle this power cut, with the number one priority of getting customers back on supply as quickly as possible.

“As well as engineer teams out in Cluddley, we also had experts from across many departments liaising at our Coventry HQ to bring this incident to a quick conclusion. It was great teamwork from all those involved.”

Jodie Bowen, Customer Contact Lead at Severn Trent, said: “Customers are our priority at Severn Trent, so communication is vital during incidents like we saw in Cluddley today.

“To let people know exactly what was going on we updated the website regularly, sent texts, and also made direct contact with any vulnerable customers to ensure they were kept up to date.

“We know how frustrating supply interruptions are for our customers, which is why all our teams work so hard to keep disruption to a minimum. We’d like to thank everyone for their patience whilst we restored supplies today.”