Operating hours at Shropshire Council's call centre will be cut by half under new plans
Operating hours at a council's call centre will be cut by half under plans set to be approved next week.
Shropshire Council has been considering the cuts to its Customer Service Centre (CSC), as part of a drive to save money, with the authority required to make more than £50m of savings this year.
The changes will see the hours cut from 54 a week to 30 – although there will a trial period with an extra three hours a week, which will be reviewed after three months.
The authority says the move will "help encourage more residents to transact with the council online".
The council has stressed that the changes will not affect people calling with adult social care requests and queries, concerns for children, risk of homelessness or financial crisis affecting families.
A spokesman said: "These types of contact from people will always need a skilled adviser and will not change."
Under the plans the CSC will be open Monday to Friday from 9am to 3pm, with extended opening up until 6pm on a Monday for a trial period.
