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Top ratings for Shropshire care homes

By Lisa O'Brien | Shrewsbury | Health | Published:

A residential care home near Shrewsbury has been rated 'outstanding' by health inspectors, while two others in Telford have been marked as 'good'.

Church View residential home in Longnor was given the highest overall rating by the Care Quality Commission (CQC) following a recent inspection.

Inspectors said staff provided 'extraordinary care' and 'worked tirelessly to make sure, people had opportunities to lead as full a life as possible'.

A recently-published report, following the inspection last month, said: "Staff and relatives spoke overwhelmingly of the positive support, guidance and healthcare interventions people had received.

"Relatives were full of praise for the staff in terms of their kindness, compassion, patience and abilities.

"Relatives described the care as exceptional and without compromise."

Inspectors said people had very good access to internal and external healthcare professionals and the registered manager and extended management team offered strong leadership.

Good

The Crescent residential home in Hadley, and Faycroft residential home in St George's, Telford, both received 'good' ratings from the CQC following inspections last month.

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Inspectors, who visited The Crescent in Castle Street, said people were protected from harm, staff promoted people's dignity and privacy and provided kind and personalised care.

They noted that support plans were detailed and reviewed with the person and their relatives when possible.

A new report by the CQC said: "People had a variety of internal activities and external activities, which they enjoyed on a regular basis.

"Relatives' views were sought, and opportunities taken to improve the service.

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"Formal supervision meetings were carried out with staff.

"They told us they were supported and clear about what was expected of them."

At Faycroft residential home, in New Street, inspectors said people received 'safe and effective care'.

According to a new report, staff were skilled to meet people’s needs and preferences, and people were protected from the risk of abuse.

It said: "People were supported by kind and caring staff who knew them well and understood their preferences.

"People were supported to maintain their privacy and their dignity was respected.

"People were encouraged to make decisions and choices for themselves and live an independent life."

Church View and The Crescent residential homes both care for people who have a learning disability or autistic spectrum disorder, while Faycroft cares for people with learning disabilities.

Lisa O'Brien

By Lisa O'Brien
Senior Reporter - @lisaobrien_Star

Senior reporter based at Shropshire Star's head office in Ketley. Covering the Telford area.

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