Long wait for new bins

At the beginning of October we were told we were to have our refuse collection system changed to fortnightly collection of residual waste in wheelie bins as of then.

I phoned the council to say we had no bins, only to be told there was a delay and we would get our bins at the beginning of November – no bins came.

I had hoped that we would get them for Christmas, but no. We have had no apology or explanation. I have now complained to Shropshire County Council, only to be informed that we won't get our wheelie bins until the week beginning February 16. The reasons they gave were that there was a fire at the bin makers, and that the delivery vehicle can only carry a limited number of bins at a time. So, a four-and-a-half months' wait to supply wheelie bins.

We have been expected to use black sacks as before but, whereas previously they were collected weekly, they are now collected fortnightly. Living in a rural area this does create problems as black sacks need to be kept in a rodent proof bin. They expected us to do this without providing us with appropriate bins.

My previous letter of complaint to the council on October 2 about recycling collection of plastics and batteries, which was forwarded to Veolia, has not been answered. I regard all this as a unsatisfactory service for which we are paying.

Katy Rose

Much Wenlock