TSB Bank suffers outage as regulators separately fine it for ‘woeful systems’
Customers were left unable to make or receive payments on Thursday, on the same morning that TSB was fined £10.9 million by the financial watchdog.
TSB Bank customers were unable to access their accounts on Thursday after its app went down, as the company was also fined £10.9 million by regulators for its treatment of people in financial difficulty.
According to Down Detector, outages were first reported at about 7am on Thursday and were still trickling in during the early afternoon, with thousands of reports logged by 1pm.
TSB acknowledged the problem this morning, posting on X, formerly Twitter: “We’re sorry that some of our customers are facing problems accessing our services this morning. Our teams are working to resolve this.”
Later on Thursday afternoon, TSB said the issues affecting some customers earlier in the day had been fixed.
People had been posting on X about the problems, reporting that they were unable to send and receive funds.
One person said: “How long is this going to take? Very embarrassing going to make a payment and having to apologise and say you’ll send later. I feel like a liar.”
Another posted: “@TSB are seriously the worst bank in history. The app is always bloody broken. Go to pay my rent this morning, and can’t. 20+ years with them, and never any rewards. Pile of shite.”
