Letter: Better to travel than to Arriva

Letter: I thought I would catch the bus this week to go to my voluntary job.

The normal computer information boards are no longer working and I was advised to consult the new timetables.

So off I went to the bus station only to find that the one I needed was out of stock.

I was told I could buy a photocopied sheet for 10p but as the timetables are normally free, this seemed a somewhat novel approach to "customer service" and I subsequently declined the opportunity.

Why should the customer be penalised for Arriva's inefficiency?

The lady in the office was unable to tell me the time the bus would reach the stop where I planned to catch it from so I just had to take pot luck and wait in the rain.

At a time when we are being encouraged to use public transport in this country, Arriva's approach seems very cavalier and to make no sense, from either a business or climate change perspective.

Roger Ford

Shrewsbury