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Transport for Wales reports 'challenging' first week

By Aimee Jones | Mid Wales | News | Published:

The new operator of Wales and Borders rail services has reported a "challenging" first week.

French-Spanish firm KeolisAmey took over the service, which runs through Shropshire, from Arriva Trains Wales last weekend.

It was a rocky start for the company, which is trading under the banner of Transport for Wales Rail Services, when Storm Callum hit the UK.

Its first weekend was blighted by the bad weather which caused a string of cancellations leading to bus replacement services, as well as problems with the Welsh language online service.

Some passengers reported delays of up to an hour, with others taking to social media about just two carriages being supplied for a packed train to Birmingham on Sunday.

But bosses have pledged to work hard to give customers the best service possible in the future.

A spokesman for Transport for Wales Rail Services said: “We are very proud to have taken over operating rail services for our customers in Wales and the Borders.

“Transport for Wales has innovative plans to revolutionise transport across Wales and the borders and ambitions to create a rail service that puts customers first.

“We took over in very challenging circumstances on the back of Storm Callum which caused damage to a number of our trains, but we are working hard to give our customers the best service possible within the current finite resources.”

The new providers have promised to replace all trains at a cost of £800 million, and to have 95 per cent of journeys on new trains within five years.

KeolisAmey has also pledged over £700 million to electrify the South Wales valleys lines, add more services and launch the new South Wales Metro over the next 15 years.

Aimee Jones

By Aimee Jones
@aimeejones_star

Senior reporter based at the Shropshire Star's Shrewsbury office, covering Shrewsbury, North Shropshire and South Shropshire.

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