Shrewsbury care home worker crowned national administrator of the year

A dedicated staff member at a Shrewsbury care home has been recognised as the top administrator in the country at a prestigious national awards ceremony.

Sarah Mitchell, who works at Ottley House care home, emerged victorious from hundreds of nominees to be named National Administrator of the Year in the Barchester Care Awards 2026.

The annual scheme celebrates employees across the country who go above and beyond for the 14,000 individuals living in Barchester's 272 care homes and private hospitals. Competitors are recognised across a range of categories, including Carer of the Year, Team of the Year, Dementia Care Champion, and Activities Coordinator of the Year.

Mitchell's achievement followed an intense judging process that saw almost 6,00 nominations submitted across the provider's UK network. Her victory was formally unveiled during an awards ceremony held on October 29, 2026, celebrating staff delivering care to residents and patients.

Sarah Mitchell said: "I felt honoured to have been nominated let alone to have been chosen as the winner. It truly means so much to me. I am incredibly grateful."

Colleagues at the Shrewsbury home highlighted Mitchell's willingness to support everyone under her care, praising her dedication to enhancing life at the facility beyond her administrative duties.

Acting General Manager, Gemma Roberts, said: "This is an amazing achievement and the whole home are so proud of her. She consistently goes above and beyond in her role as Administrator, demonstrating a whole-home, person-centred approach in everything she does. “She is always approachable and offers a friendly, listening ear to residents, relatives and colleagues, ensuring everyone feels valued, supported and heard. She also takes the initiative to organise additional activities and events for both residents and staff, helping to create a positive, welcoming and inclusive environment throughout the home.

“Her commitment, enthusiasm and willingness to go the extra mile make her a valued member of the team."

Dr Pete Calveley, CEO of Barchester Healthcare, added: "Hosting the Barchester Care Awards where we recognise and thank all of our staff for their hard work and dedication is without doubt my favourite day of the year. We have the best teams in the world and I couldn’t be prouder of each and every one of our members of staff, they are all absolutely amazing."