'I keep talking to her and she doesn't wake up': Hear brave Telford five-year-old's heart-wrenching 999 call
The call handler can be heard saying: “You’ve been so brave on the phone, we are coming as quick as we can, OK?”
“She’s fallen asleep and I keep talking to her and she doesn’t wake up.” Those were the words of a brave Telford five-year old in a heart-wrenching call to the ambulance service.
West Midlands Ambulance Service (WMAS) has shared audio of the 999 call made by young Spencer Payne after his mum Stephanie fell unconscious at their home in Wellington on October 5.


Last month the Shropshire Star detailed how Spencer sprang into action, using his mum’s phone to call for help.
He was able to remember their address thanks to the ‘six seven’ craze which has infuriated adults up and down the country.
Now the recording of the call reveals how calm Spencer was able to follow the instructions from the call handler while he sat with his two-year-old sister Harper.


On the audio the call handler can be heard asking if the patient is breathing, to which Spencer replies “yeah”, before he responds to the a question as to whether the patient is conscious and awake by saying: “No, she’s sleepin’”.
Asked if her breathing is “noisy” he says “just a little bit”, and when queried how old his 34-year-old mum is Spencer says: “I think she’s like 21, I think.”


The call handler asks how old Spencer is and says “and you can’t wake mummy up at the moment”, to which he replies: “She’s fallen asleep and I keep talking to her and she doesn’t wake up.”
Asked if his mother is breathing he says “yeah” before being asked to say “now” every time she takes a breath.
The call handler asks Spencer to shout to try and wake her, which he does but then says: “Nope, she did not wake up.”
Asked if she moves Spencer replies: “She’s just moving her tummy when she, when she breathes”.


The call handler then tells the youngster that help is on the way, saying: “You’ve been so brave on the phone, we are coming as quick as we can, OK?”
As the ambulance staff arrive Spencer can be heard telling them “there she is” before the paramedic takes over the phone call.
After being treated at the scene Stephanie was taken to A&E and received treatment for meningitis.


Explaining her memory of what happened and her emotional response afterwards Stephanie said: "We had got home and I put Disney on for them and got them a few snacks.
"I sat on the sofa and said to Spencer ‘I don’t feel well’ and the next thing I came round and there were two paramedics there.
“I cried when I realised what he did. He asked why I was crying and I just said ‘I am really proud of you’.
"He was able to remember our address because of the 'six seven' craze, which drives me mad as you constantly hear kids saying it as they walk past our house.
"But I'm very thankful for it now, as it helped Spencer know where we lived.
“They asked him where his daddy was and he said ‘he is at work getting pennies’, he was telling them all about his sister.
"He was amazing and I am so proud of him."
She said her quick-thinking son was able to dial 999 as she had told him what to do in an emergency because she also suffers from seizures.
Full-time mum-of-three Stephanie said: "He had been taught at school the previous week too what to do in an emergency.
"I taught him how to hold down the two buttons on the side of my phone. He is very proud of himself too and loving all the plaudits.
"The paramedics said they came on a category A because they knew it was a little boy home alone with his sister.
"It actually turned out not to be related to my seizures. The paramedics found I had a very high temperature and suspected I had an infection somewhere in my body.
“I was told to see my GP the next day and she sent me straight to A&E. I was isolated and treated for suspected meningitis, and I ended up spending five days in hospital.
“After more tests, including a lumbar puncture, doctors found there was too much pressure on my brain. I’m now having further scans and investigations, and they think that could be linked to my seizures.”
Spencer said: "I spoke to the ambulance on the phone and I told them my address was number 67.
"I remembered from a long time ago our address is 67 because I'm really good at remembering."
Dad Jake, 32, a tile shop manager, added: "It left me speechless. There's plenty of people and adults who would panic in that situation.
"But his first instinct was to get on the phone and get an ambulance so as parents we couldn't be any prouder.
"It just shows his instinct and his love towards his mummy."
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