Shush! Noisy West Midlands rail passengers reminded of bad habits by team of librarians
The librarians are seen reminding passengers to turn down the volume and think of other passengers.
A rail provider has taken a novel approach to reminding passengers to keep the volume down on its trains.
West Midlands Railway (WMR) has marked National Quiet Day, held on September 14, by enlisting three librarians to highlight how tech-related noise is becoming an increasingly common frustration for railway passengers.
In a video released by the rail provider, the librarians team up with a WMR train guard to tackle common tech habits in a bid to remind passengers that volume levels should be kept low on devices while on board.
The film highlights four of the top noise complaints, which include taking calls on loudspeaker, listening to music on max volume, scrolling through TikTok or Instagram reels out loud and playing video games with the sound on.
Jonny Wiseman, customer experience director at WMR, said: “One of the fantastic things about travelling by train is you’re free to wind down, relax and do something you enjoy, whether that’s reading a book, watching a video or listening to music.
“While most of our customers show the correct carriage etiquette, this campaign reinforces the importance of being mindful of fellow passengers and keeping volume to a suitable level.
"We have a senior conductor on board our trains to help deal with antisocial behaviour but we are asking our customers to take responsibility for their actions.
“Remember, you don't want to make us send in the librarians."
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