Telford motorway services rated among West Midlands' worst in national ranking

Telford motorway services have been ranked among the worst in the West Midlands in a national customer satisfaction survey.

The M54 services near Shifnal placed 102nd out of 123 motorway service stations surveyed across Great Britain.

Transport Focus's survey asked 37,000 visitors about a range of facilities including toilets, accessibility, food and drink, facilities for HGV and lorry drivers, and electric vehicle (EV) charging.

This year’s results saw Welcome Break Rotherham revealed as the highest rated services in the country while Watford Gap Northbound - one of the oldest on the network - came last.

Rugby motorway services was named the best-rated service station in the West Midlands, achieving an impressive 99 per cent customer satisfaction score and finishing second in the national rankings.

Norton Canes in Staffordshire also scored 99 per cent, placing eighth nationally, while Tamworth took third place in the West Midlands rankings.

At the other end of the regional rankings, Frankley South was named the worst-rated service station in the West Midlands, with 91 per cent satisfaction.

The M5 services ranked 112th nationally, making it one of the lowest-scoring locations in the country.

Telford, Stafford South and Hilton Park South were featured towards the bottom of the regional table, despite 93 per cent of participates reporting their satisfaction.

West Midlands Services ranked

1. Rugby - 99 per cent satisfaction (2nd nationally)
2. Norton Canes - 99 per cent satisfaction (8th nationally)
3. Tamworth - 98 per cent satisfaction (10th nationally)
4. Hopwood Park - 98 per cent satisfaction (14th nationally)
5. Frankley North - 97 per cent satisfaction (29th nationally)
6. Corley North - 97 per cent satisfaction (32nd nationally)
7. Warwick North - 96 per cent satisfaction (45th nationally)
8. Stafford North - 96 per cent satisfaction (49th nationally)
9. Strensham North - 96 per cent satisfaction (56th nationally)
10. Warwick South - 95 per cent satisfaction (66th nationally)
11. Corley South - 95 per cent satisfaction (67th nationally)
12. Hilton Park North - 95 per cent satisfaction (75th nationally)
13. Strensham South - 95 per cent satisfaction (78th nationally)
14. Stafford South - 93 per cent satisfaction (99th nationally)
15. Telford - 93 per cent satisfaction (102nd nationally)
16. Hilton Park South - 93 per cent satisfaction (106th nationally)
17. Frankley South - 91 per cent satisfaction (112th nationally)

West Midlands motorway service stations ranked by toilet facilities

1. Rugby - 12th nationally
2. Warwick North - 18th nationally
3. Stafford North - 30th nationally
4. Hopwood Park - 42nd nationally
5. Corley North - 44th nationally
6. Tamworth - 55th nationally
7. Norton Canes - 57th nationally
8. Hilton Park South - 58th nationally
9. Corley South - 62nd nationally
10. Frankley North - 64th nationally
11. Strensham North - 71st nationally
12. Strensham South - 83rd nationally
13. Hilton Park North - 87th nationally
14. Telford - 90th nationally
15. Warwick South - 95th nationally
16. Frankley South - 104th nationally
17. Stafford South - 115th nationally