Emails set up to cope with demand on Shropshire's repeat prescription hotline
Two email addresses have been set up to help people contact Shropshire and Telford & Wrekin's repeat prescription hotline which has seen a seven-fold increase in calls this week.
Health bosses have urged people not to panic and have warned that any inappropriate or early requests for medicines will not be processed.
People are being asked to only order when they have seven days of medication left.
Two email addresses have now been set up for the service to help manage the unprecedented demand on the phone lines.
Patients registered with a Shropshire GP practice who are unable to join the phone queue for the POD service can email shropshire.pod@nhs.net
For those registered with a Telford and Wrekin GP practice email tw.pod@nhs.net
A message posted on Shropshire CCG's website said: "Don’t worry if your initial email does not contain all of the required information, as you will receive an automated response back from the POD team which includes a simple form to complete if you’ve missed any information out.
"We would like to remind people there is no need to stockpile medication, so please only order when you have seven days of medication left.
"Any inappropriate or early requests will not be processed."
