Telford & Wrekin Council IT services going offline for upgrade

Over this weekend all council ICT and phone systems will be affected, as the 10-year-old system is upgraded.

The system will be shut down this evening and will come back on at 9am on Monday.

The council's Everyday Telford App will also be unavailable during this time.

Angie Astley, assistant director for neighbourhood and customer services, said: "The work has been programmed over a weekend at one of the quietest times of the year to minimise disruption to our customers.

"Contractors will be working 24/7 to upgrade the IT network system to allow the council to provide a much more robust IT network.

"We thank residents for their patience and understanding while the work takes place."

Council leisure centres, Telford Ice Rink, Horsehay Golf Course, libraries and The Place box office will be open as normal over the weekend however customers may experience a limited service and some delays.

These venues will be unable to take card payments - but will be able to take cash or cheque payments - they will also not be contactable by phone or email while this work takes place.

Telford Tigers fans going to the weekend's two fixtures at Telford Ice Rink should be aware they will need to bring cash to pay for tickets and any refreshments at the game.

Fans should also allow more time than usual to enter the rink in case of delays caused by the rink being unable to take card payments.

During the closure the council's online budget survey at www.telford.gov.uk/budget will be unaffected.

Bookings for Oakengates Theatre via www.theplacetelford.com will not be affected.

Emergency contact numbers for the council are unaffected and can be found under contacts on the council website www.telford.gov.uk