Frustrated broadband customers from Shropshire are among those footing a multi-million pound bill by being kept on hold on technical support lines, a new survey has revealed.
[caption id="attachment_74459" align="alignright" width="175" caption="Hmm ... I'll spend the child benefit on customer services"][/caption]
Frustrated broadband customers from Shropshire are among those footing a multi-million pound bill by being kept on hold on technical support lines, a new survey has revealed.
More than 15 million calls, costing an average of £1.75, are made to technical support lines every year, according to data from the uSwitch comparison website, with connection problems a common complaint.
Almost half of the 12,000 customers questioned said that they were not satisfied with the computer technical support on offer.
Read the full story in today's Shropshire Star
