Major change to refunds for train tickets rolled out 'to tackle fare evasion' - see new changes
Refund conditions for some ticket types have now changed.
From Wednesday 1 April refund conditions for some ticket types have changed, National Rail has announced.
It says the changes are part of its work “to tackle fare evasion which costs the industry millions annually.”
It adds: “The changes will stop fraudulent claims for refunds on tickets that have been used for travel.
“They bring our terms and conditions into line with the railways of most other countries, where most day tickets are not refundable once they become valid for travel.”
The changes affect:
- Anytime tickets
- Off-Peak tickets
- Day Travelcards
- Rover tickets
- Ranger tickets
From Wednesday 1 April, if you have bought one of the above tickets and decide not to use it, you will have until 23:59 the day before it becomes valid to request a refund from the retailer who sold it to you.
You will only be able to claim a refund if your train service has been delayed or cancelled, or if an exceptional circumstance has stopped you from travelling.
This will end the practice of accepting refund claims up to 28 days after the date of travel.
West Midlands Railway is reminding customers that the changes do not affect Advance or Season tickets - existing rules will remain exactly as they are.
Also, i your train is delayed or cancelled in the future your compensation rights haven't changed and Delay Repay is still fully available.
More information can be found on National Rail’s website.
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