Joy as holiday is rescued
Plans to celebrate Millie Abbott's 12th birthday in Florida appeared to be in tatters when tour operator XL went bump. But within hours the Telford family's despair turned to delight thanks to holiday giant Thomson. Plans to celebrate Millie Abbott's 12th birthday in Florida appeared to be in tatters when tour operator XL went bump. But within hours the Telford family's despair turned to delight thanks to holiday giant Thomson. The firm has rebooked the December holiday without leaving the family out of pocket, claiming back the cost from its industry association. "We think Thomsons are brilliant. They were absolutely fantastic," said Millie's sister, 18-year-old Sophie Beard. See also - Flights hope for stranded tourists Read the full story in today's Shropshire Star
Plans to celebrate Millie Abbott's 12th birthday in Florida appeared to be in tatters when tour operator XL went bump.
But within hours the Telford family's despair turned to delight thanks to holiday giant Thomson.The firm has rebooked the December holiday without leaving the family out of pocket, claiming back the cost from its industry association.
"We think Thomsons are brilliant. They were absolutely fantastic," said Millie's sister, 18-year-old Sophie Beard.
She said the eagerly-anticipated holiday for herself, boyfriend Jon Bailey, Millie and parents Neil and Stella Abbott looked to have been lost when XL went into administration in the early hours of yesterday.
"We were devastated. We have been looking forward to this holiday for so long. It was for Millie's birthday, Christmas and because we haven't had a holiday for a long time. We thought we'd lost it," Sophie said.
Praising the Thomsons staff in Telford Town Centre, she said: "We were crying, they were crying, it was very emotional."