West Mercia’s Police and Crime Commissioner takes on new role in complaints

By Lisa O'Brien | Crime | Published:

West Mercia’s Police and Crime Commissioner (PCC) is taking on a new role in police complaints.

John Campion

As of this month, PCCs become the legal body responsible for carrying out reviews for police complaints.

West Mercia's PCC John Campion says the move will improve transparency and public reassurance.

Previously, complaint reviews have been carried out within the police force itself.

The change ensures that reviews are now carried out by an independent body, who will scrutinise whether police complaints were handled and processed properly in the first instance.

The change is also designed to ensure that complaints can be dealt with quickly, effectively and proportionately, not just for the benefit of the public but also for the police.

Mr Campion said: “This is a very welcome national reform, which I see as a real opportunity to improve public confidence in policing.

"That is not to say that our police are not trustworthy, but by adding a degree of separation and independence I hope communities can feel even more reassured that police complaints are being dealt with in a fair, proper and transparent way.

“The changes reinforce and further develops my role in holding the local police force to account on behalf of our local communities.

"I will always work to make sure that any review undertaken will be impartial and will be dealt with in a timely and appropriate way.”

For more information on how police complaints are handled visit

Lisa O'Brien

By Lisa O'Brien
Senior Reporter - @lisaobrien_Star

Senior reporter based at Shropshire Star's head office in Ketley. Covering the Telford area.


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