Group Travel Limited: Shropshire customers owed hundreds after firm's shock closure

By Aimee Jones | Shrewsbury | Business | Published:

More customers have come forward claiming they are owed hundreds of pounds after a travel company closed unexpectedly.

Group Travel's office in Frankwell, Shrewsbury

Group Travel Limited, a coach firm which has a Shrewsbury branch in Frankwell, has closed and customers have been unable to reach them by phone.

Customers who had trips booked for January received a letter saying last week the company has ceased trading.

But Margaret Wright, 74, from Shrewsbury said she is still owed £622.50 from a trip which was cancelled in November.

"I booked for three friends and I to go to Chatsworth for the weekend on November 18, but on November 9 I received a letter from Group Travel saying they regret to tell me that they've had to cancel our trip due to a fault with the booking," she said.

"For weeks I was told a cheque was in the post but nothing ever arrived. I was constantly ringing the Shrewsbury office asking when I'd get the money but it's January and I still haven't had anything and I feel terrible because it's the other ladies' money as well."

She said it was only after reading an article in the Shropshire Star that she found out the company had closed down.

Mrs Wright added: "When I saw an a story in the paper that's when it clicked and I thought I'm never going to get the money back. I don't know what to do now because it's a lot of money."

Roy Dade, from Shrewsbury, also had a trip cancelled in November and is still waiting for money to be refunded.


The 58-year-old was supposed to travel to London with his wife to see Annie the musical in the West End, but was told on November 4 it had been cancelled.

"I was told repeatedly that they'd sent me a cheque in the post for the £330 I am owed but obviously it never arrived," he said

"About 10 days ago I went into the Shrewsbury office and they gave me £150 in cash as a part refund so they clearly knew they were having problems then but they were still taking bookings.

"Given that their customer base was largely seniors and pensioners there is something very immoral in the fact that they were still taking money from pensioners, and that I suspect they have been in trouble for much longer than it appears."

The Shropshire Star was unable to get in contact with Group Travel for a comment.

Aimee Jones

By Aimee Jones

Senior reporter based at the Shropshire Star's Shrewsbury office, covering Shrewsbury, North Shropshire and South Shropshire.


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