Shropshire internet connections restored as Virgin cable fixed

Internet has been restored to homes across Shropshire after a mistakenly-cut cable was repaired.

Customers across Telford and beyond were left without internet when a Virgin Media fibre cable was accidentally cut through at the junction of Newport Road and Stanton Road in Tong, near Shifnal, on Tuesday afternoon.

Virgin Media said the cable repairs were completed in the early hours of Wednesday and all connections have now been restored.

The damaged cable meant customers from various networks, including Sky and Talk Talk, were left reliant on their mobile connections or without internet entirely while locked down at home.


Virgin said the problem was caused by a third party.

Simon Feldman, a spokesman for the company, said: "We’ve completed a repair on the damaged cable and services have been restored for our customers in the Telford area. We apologise again for any inconvenience caused."

Hundreds of people commented on the Shropshire Star Facebook page saying they were affected by the issue, with some reporting problems as far away as Ellesmere and Telford.

There were also national problems with Virgin's network which were solved on Tuesday morning.

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