Ros in the top travel team

Telford-based travel agent Ros Walsh is celebrating after Travel Counsellors was named the UK's Best Travel Agent at the 21st annual Guardian, Observer and Guardian Unlimited travel awards for the second year running.

Readers were asked to rate the quality of service they received on their holidays, with Travel Counsellors scoring a highly impressive 98.41 per cent overall in the category.

The awards took place in Seville, Spain, attended by over 120 travel industry professionals. Questionnaires were completed by 13,500 Guardian, Observer and Guardian Unlimited readers, rating their experiences as excellent, good, fair or poor.

Travel Counsellors is one of the UK's largest independent travel companies, with over 850 professional travel counsellors working from home throughout the UK and overseas.

Ros Walsh said: "I would like to thank my customers in the Telford area who may have voted and helped us win this fantastic accolade.

"It is a public acknowledgement from my customers that the level of service I provide to them is a cut above the competiton. I am proud to be part of such an innovative, customer-focused company."

The company, now operates across seven countries and is the largest home-based travel company in the world.

Because Ros works from home she is available to her customers at a time convenient to them, including evenings and weekends.