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Telford care-at-home agencies are given a good rating

Telford | News | Published:

Patients being cared for at home by two Telford agencies are receiving a good standard of treatment, inspectors have ruled.

Telford-based care agency Supreme Homecare and Peace of Mind Homecare Services, which provides care for people in their own homes, were both given a "good" rating by the Care Quality Commission.

Inspectors said people supported by Supreme Homecare received "safe support" because staff knew how to protect them from harm.

A newly-published report said: "Staff told us they had received training to protect people from abuse and were able to share examples of different types of abuse to demonstrate their understanding. Staff were confident to recognise and report concerns about people's safety. They were confident that the registered manager would then take appropriate action."

Read the full CQC report on Supreme Homecare here

Inspectors said staff had been recruited safely and people were given their medicines in a safe way.

At Peace of Mind Homecare Services, inspectors said people felt safe with the care and support they received from staff.

A report into that inspection said staff understood how to take appropriate action to ensure people were protected from any harm or abuse.

It said: "Risks to people were assessed and plans were in place which staff followed to make sure people were kept safe within their own homes. People were supported by staff who had been checked to make sure they were suitable to work in their homes.

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Read the full CQC report on Peace of Mind Homecare Services here

"Employment and criminal records checks were carried out on all staff before they started work at the service."

Inspectors said staff were kept up to date through regular training and were supported by their line managers and colleagues. The report added: "People were happy with the standard of personal care and support they received from the service.

"People felt staff were caring, kind and considerate towards them.

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"They felt listened to by staff and felt they were involved in what happened with their own care and support.

"People's right to privacy and to be treated with dignity was maintained by staff, particularly when receiving personal care.

"People were supported to do as much as they could and wanted to do for themselves to keep them independent in their own homes."

It said that the care provider and registered managers had created a "positive culture" and staff understood their roles and the values of the service.

Both inspections were carried out in October last year and the findings of the inspections were revealed earlier this month.

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