Should you move your phone system to the cloud?

'The end of ISDN', 'network updates in your area' and 'moving to the cloud' are phrases that you have probably heard in relation to your business telecoms lately, writes Amelia Ebdon of Network Telecom. However, it's important to understand what these buzz words really mean and why companies across the UK are moving to internet-based phone systems.

Amelia Ebdon
Amelia Ebdon

At the end of 2016, BT Wholesale announced that by 2020 customers will no longer be able to purchase ISDN and PSTN circuits (the circuits and landlines that most of us use to communicate over the phone). As of 2025, the aim is that these circuits will be switched off and customers will move over from traditional landlines to an internet-based set up.

But what could this mean for your business and what will replace traditional landlines?

In short, PSTN and ISDN circuits will be replaced by VoIP (voice over internet protocol) systems. To make the switch, your business can either opt for a hosted (cloud-based) system or upgrade your existing phone system so that you can connect it to your broadband connection.

With a hosted system, your calls will be delivered via the internet and there will be no need for telephone system hardware (other than handsets), dedicated telephone lines or specialised engineers.

Alternatively, if you choose to keep an on-premises business phone system, you will be able to enjoy all the benefits of VoIP, such as scalability, HD quality calls and cost savings, but you will need SIP Trunks – virtual telephone lines that create a phone line over your internet connection.

Before deciding which solution is right for your business, it's advisable to research VoIP, check that you have a reliable internet connection that could support your business-critical calls and look over the terms of your existing phone contracts to determine the best time to upgrade.

For more information about moving to an internet-based phone system, and for a free telecoms consultation, call 01952 221 312 or visit

Top Stories

More from the Shropshire Star

UK & International News