Deborah Coleman, who lives with her husband and three children in Freemans Place, Wem, has faced six months of frustration after being left without a phone line and broadband.
Mrs Coleman, 42, has hit out at BT, claiming trying to get a response from them has been 'impossible'.
She said: "We moved into our home at the end of March. As far as the owner was aware the phone line was connected by BT Openreach and the only job which needed to be done was a phone socket put in.
"When someone did eventually come on May 5 they said the three newly built houses in Freemans Place did have wiring going to the house from the gate but for some reason it hadn't been connected to the road and they would have to come back. I am still waiting, as is my neighbour. Trying to get a proper response from Openreach is impossible and they keep giving myself and my neighbour random dates and not turning up to complete the work.
"My mother has cancer and all I have is a mobile with not the best reception for her to contact me in an emergency.
"I am appalled at the lack of customer relations."
Eurig Thomas, senior media relations manager for BT, said: "We are currently investigating this matter in order to establish why there appears to have been a delay in installation and ensure that they are connected as quickly possible."