Shropshire nursing home residents 'at risk of potential harm' - inspectors

A care home has been told it needs to improve after inspectors found residents were “ at risk of potential harm”.

Roden Hall Nursing Home in Roden, High Ercall was rated as “requires improvement” by the Care Quality Commission after an unannounced visit on January 23 and 24.

The report was released earlier this month, with inspectors finding that the nursing home is not always consistently safe, effective, caring, responsive or well led.

They said: “Risks were not always safely managed placing people at risk of potential harm.

Read the full CQC report on Roden Hall Nursing Home here

“People’s needs were not always met in a timely manner suggesting staffing levels were insufficient at key times. Residents were supported by staff who knew how to recognise and report potential abuse. However, the registered manager was not always escalating these concerns with appropriate agencies.

“People had to wait for their meals and assistance to eat and drink where required. Their privacy, dignity and independence was respected and promoted, however they were not always treated with respect.

“People were not always supported by staff who had up to date information and knowledge about their care and support needs. This meant that they did not always provide a responsive service that met people’s changing needs. Staff did not always have access to written information about people’s changing needs.

“Audits and checks were completed but were not always effective at identifying the improvements required.

“People thought the home was well led but staff gave us mixed views about the management of the home.”

Inspectors also said the home had caring and kind staff who listened to residents and encouraged their independence.

“People, and relatives, felt involved in the running of the home as their views were actively sought,” inspectors said.

“Residents were confident that their complaints would be listened to, taken seriously and acted on. However records showed they had not always been managed appropriately.

“Overall people received care and support from staff who were caring and kind.

“Residents were supported by staff who had the skills and knowledge to meet their needs effectively. Staff had access to a variety of training opportunities and most staff felt well supported to carry out their duties.

“People’s nutritional needs were met and people were satisfied with the quality and choice of the food. People’s Individual dietary preferences and needs were catered for although people’s dining experience varied. Staff worked with healthcare professionals when required to ensure people’s maintained good health and wellbeing. This joint working ensured people’s needs were met consistently and effectively.

“They had access to limited activities and opportunities for people to get involved were improving.

“People were supported by staff who had undergone pre-employment checks to ensure they were suitable to work with vulnerable people. They were supported by staff to take their medicines as prescribed.”

Nobody at Roden Hall Nursing Home was available to comment.

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