Inspectors praise three Shrewsbury care homes
Three Shrewsbury care homes are celebrating after being rated as good by health inspectors.
The three facilities were all visited in August and September by Care Quality Commission inspectors.
And the reports into the visits were published this week, rating all three care homes – Oakdene Care Providers in Coton Hill, Louise House in Roman Road and The Crescent in Bomere Heath – as good in every area of inspection.
Two of the homes – Oakdene and The Crescent – have retained the rating from previous inspections where they also met all areas of inspection.
Read the full CQC review of Oakdene Care Providers here
Oakdene Care Providers was praised by inspectors for the safety of its care. One resident there told inspectors: "I enjoy living here with the staff. They are sympathetic, helpful and are really good to me."
A relative told the CQC visitors: "We had a phone call from our relative recently and she seemed very happy with the home. We think she is safe and well looked after and we have no concerns."
The report said: "The service was safe. Staff knew what action they would take if they suspected any form of abuse and the external agencies to contact.
"There were risk assessments in place to ensure that risks to people's safety and wellbeing were identified and addressed. The provider had suitable arrangements in place to manage people's medicines safely."
Read the full CQC review of Louise House here
Louise House received praise for maintaining the privacy and dignity of those in its care.
The inspection report read: "People's likes and dislikes were known by staff who supported them in a way which was personal to them. People had positive relationships with the staff members who supported them and people had their privacy and dignity respected. Information personal to them was treated with confidence."
Read the full CQC review of The Crescent here
Management at The Crescent received praise as the service was described as well-led by inspectors.
The inspectors said: "Relatives were positive about the quality of the service. One relative told us they had recommended the service to other people and another relative told us the service was brilliant. Another relative told us they were due to attend a care plan review and were often asked their views about the service.
"The registered manager told us it was important to gain feedback from everyone who had contact with the service as this allowed them to make the required improvements."
