Shropshire Star

Shropshire care home told to improve on all scores

A Shropshire nursing home has been told to improve following an inspection.

Published

Arden Grange Nursing Home, near Bridgnorth, was inspected by the Care Quality Commission in February this year.

Some of the problems found during the unannounced visit included the nursing home not having a registered manager since August 2015, people not being properly supported taking their prescribed medication, some parts of the premises were unsafe and people's privacy and dignity were not always promoted.

But staff at the home said problems were already being dealt with and they have made "massive improvements."

Read the full CQC report on Arden Grange Nursing Home

The nursing home, in Ditton Priors, was inspected on five categories of safety, effectiveness, caring, responsive, and leadership. It received a rating of 'requires improvement' in all five categories.

There has not been a manager registered with the CQC since August 2015.

A registered manager is a person who has registered with the commission to manage the service. The person has legal responsibility for meeting the requirements in the Health and Social Care Act 2008.

Some of the comments in the report said that people were not supported to pursue their specific interests.

It also says: "Complaints were not always managed appropriately to resolve concerns and to improve the service where needed.

"People were at risk because parts of the environment were potentially unsafe and cold."

The report also stated that residents had a choice of meals, but practices did not ensure everyone would have a meal.

Also healthcare services were available but were not always obtained on people's behalf in a timely manner.

The findings relating to the nursing home's safety included medication not being administered properly and the nursing home being cold.

The comments stated: "One person had been prescribed a cream for the treatment of a skin condition. The Medication Administration Record (MAR) had been signed 11 times to show the cream had been applied.

"However, the amount of cream remaining in the tube indicated it had not been given as directed. Staff could not confirm the cream had been given as prescribed."

Another resident needed medicine to prevent their blood clotting.

The report said: "The direction on the MAR showed this medicine should be given every 12 hours, but the MAR indicated that the person received one dose in 24 hours for six days.

"The manager was unable to tell us why the appropriate dosage had not been given."

The home was being refurbished during the visit, so residents complained of being cold.

The report says: "People told us they were cold and one person said it was too cold to eat their meal."

The report also found one person said they had been incontinent because they had to wait so long to be helped to the toilet, and two residents did not have a meal at all because the system failed to recognise it.

Sorry, we are not accepting comments on this article.