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Commentator

The problem for the Phlebotomy (blood test) section is that they have little or no idea what the demand is going to be like on any particular day.

The fasting tests (always seen first) seem to be pretty consistent in number, but when it comes to the GP walk-ins the variation seems to be something like +/- 50 people. As it take roughly 5-7 minutes per test that can mean an extra 3 hours of staff time with only two staff working..

However, the operation is not managed quite as efficiently as it might be - it is always galling to see three or four staff disappearing off to do the ward rounds when there are over 50 in the waiting area. The patients on the wards aren't going anywhere; a short delay for them to get the waiting list down by having three people working for the first hour or so would make more sense.