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Oswestry hospital praised by Health Secretary
Monday 31st October 2011, 7:00PM GMT.
Oswestry’s Orthopaedic Hospital has been praised as ‘outstanding’ by Health Secretary Andrew Lansley.
Mr Lansley praised the hospital for its high patient satisfaction rates.
The minister was speaking at a conference in Tower Hill, London, which looked at providing an NHS for patients.
In July, on the eve of the hospital gaining foundation status, Mr Lansley made an unexpected visit to the orthopaedic, touring the building and talking to staff. At last week’s conference he said that Oswestry’s Orthopaedic Hospital had been consistently praised by its patients.
“At the Robert Jones and Agnes Hunt Orthopaedic hospital in Shropshire the quality of care is so outstanding that 95 per cent of staff say they would be happy to have a friend or family member treated there,” Mr Lansley said.
Recent figures also show that the patients are very pleased with services from the specialist hospital.
In August, figures show a 99.09 per cent rating of good or excellent exceeding the already high target rate of 95 per cent.
Chief executive Wendy Farrington Chadd said it was gratifying to hear that Mr Lansley had been impressed with the hospital.
Mrs Farrington Chadd said: “This level of feedback from our patients is what makes us a leading hospital nationally and we remain in the top few hospitals in terms of patient experience. We need to continue doing what we do so well and improve, where we can, to become even better.
“Patients and visitors to the hospital always comment on three things, the friendly and open approach, the quality of our clinical teams and how they work as one, and the cleanliness of our hospital. These messages are consistent and set us apart from other hospitals.”
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I have treatment at Oswestry Orthopaedic Hospital for very bad back pain and spinal nerve compression and the staff are fantastic here. The care they give me after my treatment is fantastic.
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