Rating *** Andy Richardson and a friend head for Shrewsbury town centre and a bustling restaurant.
For the past decade, Ludlow has been imperious as Shropshire’s number one destination for great food. Its independent retailers, vibrant market and exceptional eateries have been the envy of other towns across the county.
Ludlow’s reputation has been such that it has become synonymous with great food; the sort of town that can happily support a £2 million-plus food centre, regular food festivals and more besides.
Happily, Shrewsbury has taken a leaf out of Ludlow’s book and, albeit belatedly, the county town is coming to the party.
A number of new, high-end restaurants have opened and the town now supports an increasing number of independent retailers, from the brilliant Shrewsbury Bakehouse to the more-ish Toot Sweets. A long-established indoor market serves as a showcase for the town’s best producers and suppliers; Shrewsbury even has a £2-million-plus food centre of its own, the Shropshire Food Enterprise Centre, on the Battlefield Industrial Park.
Against that backdrop, it seems entirely reasonable to expect the town’s existing eateries to raise their game. After all, with vibrant new restaurants at The Lion Hotel, Lion and Pheasant and Casa Naranjo, the competition just got tougher.
Mad Jack’s has a fine reputation, having established itself in recent years as being among the leaders of the pack. It has a peerless sourcing policy, with its suppliers reading like a Who’s Who of local food. Among those whose produce features at the St Mary’s Street eaterie are Corbett’s, Wenlock Edge Farm, Walls, Hayford Farm, Jamie Forbes, Aroma Coffee, Troughles Fine Foods, Pendrells and Ensdon Farm.
It remains a vibrant place in which to drink, enjoy a light bite or something more substantial at either lunchtime or during the evening. A new Mad Jack’s deli, located directly opposite the eaterie, has also proved an instant hit. Its stock of freshly-baked bread, locally-sourced farm-fresh food, artisan cheeses, biscuits and chocolates, chef’s treats and unusual foods from around the world have proved to be a winning formula.
My friend and I visited for lunch on a Saturday and the venue was thronging with locals. There were plenty of Saturday shoppers, taking the weight from their feet with a well-earned glass of vino and plate full of bar snacks, alongside others who were meeting to catch up with friends over leisurely and relaxed lunches.
We were shown to the restaurant area, to the rear of the venue, where a waitress brought us menus to peruse. Amid the welter of locally-sourced dishes, two stood out and my friend and I both opted for the same starter and main. The starter was a confit pork belly served with spinach and black pudding, with a small number of new potatoes. It was a hit. The pork had been well-seasoned, the black pudding added an earthy authenticity to the dish while the spinach and potatoes helped to counterbalance the rich, porky flavours.
The main course, however, was underwhelming. Monkfish fillets served on a pea risotto was a dish that was both confused in its conception and poor in its execution. The risotto seemed as though it was a receptacle for anything left over in the kitchen. Into the mix had gone chilli, deep-fried broad bean pods and . . . peanuts! Why, remained unclear.
The risotto was overcooked, so that there was no al dente texture to the rice, while the monkfish was also woefully overcooked, so that it had become dry and chalky. Had the designer of the dish opted against over-complication, it would have been far better. The spring flavours of the peas in a silky, well-seasoned and well-cooked risotto would have been a considerable improvement.
Service was so-so. Members of the young brigade veered from diligent and attentive to disinterested and just plain bored. A stronger maitre d’ overseeing the dining room would have helped bring those into line who clearly had thoughts on other matters.
Mad Jack’s remains a reliable establishment that will continue to thrive. It has a good menu, great sourcing policy and there is a good atmosphere in its dining room. But, with other outlets now offering superior food and service, it needs to up its game if it’s to remain a front runner, rather than an also ran.
ADDRESS
Mad Jack’s, 15 St Mary’s Street, Shrewsbury SY1 1EQ
Tel: 01743 358870
Web: www.madjacks.uk.com
MENU SAMPLE
STARTERS
Ragstone goat’s cheese parcel (£5.95); Assiette of Bing’s Heath salmon (£7.25)
MAIN COURSES
Traditional lamb shepherd’s pie, with lamb lolly pops (£14.95); A tasting of Daysdrove pork (£14.95)
DESSERTS
Chilled rhubarb rice pudding with cinnamon shortbread crumble (£4.95); Jaffa cheesecake with orange milk shake (£4.95); A tasting of artisan cheeses to share (£9.95)
ATMOSPHERE
Vibrant and energetic. Mad Jack’s is one of the more exciting and lively venues in the town
SERVICE
Below average. The young waiting staff need more training and an experienced maitre d’ to watch over them
DISABLED FACILITIES
The venue is split level, but staff assist
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Nice review Andy, can’t believe I’ve not sampled as yet. Love the sister cook shop too.
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As an aside, can the reviewer PLEASE think of another word to use instead of ‘eatery’, he uses it in every review?
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“A number of new, high-end restaurants have opened in the town [Shrewsbury]” Where would they be then?
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I don’t know why when you review a restaurant that you order a dish containing risotto as all you do is slate it and that no one can possibly cook it as good as youself!
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Mmmm having not ventured into Mad Jacks, I’m curious about this review, like the person above I would like to know Shrewsbury’s high end eateries, please tell me more , am i missing something? as good as a tapas bar is, it is not fine dinning. Also How can you say Mad Jacks is reliable if they cannot cook a risotto? I also think that knowing you were going to review, then your friend could of least tried a different disk, or even better you guys need to ask for a sampler or taster menu. Also I’m very confused as to why in recent times and these hard times no mention about value for money? People want good food well sourced and reasonably priced.
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The Lion Hotel has lately re-opened their new refurbished restaurant ‘The Hayward’ of which i had the privilege to dine in last week. The 3 course menu priced £37.50 per person was worth every penny!! I had the scallops which were the best I had ever tasted, the Beef which was cooked to perfection and the hot chocolate fondant was to die for. The service was outstanding and every need was met. The after dinner toblerone cocktail finished the night off. With there fantastic new chef (Ian Matfin) and restaurant ‘The Hayward’ is NOT to be missed.
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The responsibility of the food reviewer and restaurant critic is immense. A glib comment, a poor star rating and a business is negatively impacted. In times of economic crisis then the responsibility is multiplied ten fold. The guidelines and the rating criteria should be as rigorously applied as those undertaken by national reviewers. In the case of the local ‘Dining Out’ reviews, the standards and criteria are not consistent and in this case I am moved to comment.
Mad Jacks has set the bar seriously high and has thus been penalised by its own excellence. To call on a Saturday lunchtime seeking gourmand par excellence is perhaps a tad unrealistic. The kitchen is under pressure as the reviewer identified with a bustling, casual trade. Saturday lunchtime is a time when all restaurants bring in a posse of extra staff and the most fervent Maitre’d would have a struggle ensuring the body language of all spoke with the same attentive tone. The ‘dead hand’ of the reviewer in this case has been unfairly levied. And consider this, at a time of recession, Mad Jacks have invested further into a town centre where it is difficult to trade and the infra structure and promotions are weak. Yet this private investment bringing jobs and trade now suffers at the hands of an unfair review, being rated low only because of its own fine performance and standards for past years. Mad Jacks introduced an edgy, urban chic to the county town and brought a restaurant with rooms that was the finest the town had seen for a quarter of a century. Their superbly trained staff and the owners’ and kitchen brigade’s commitment to local producers is second to none. They invest in and support the local economy, am sure, often at cost to their own profits. Their customers are loyal and delighted to have this FIVE STAR venue in their midst. On Saturday, I bought warm bread from their Deli, had the finest light lunch and chilled wine served impeccably. Look again Andy, this was an unfair and unbalanced review. Mad Jacks is one of Shrewsbury’s finest treasures.
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Are you suggesting that the reporter bias his review because he went at a busy time when, in your opinion, customers should not expect a first rate experience? Or are you suggesting that he do so because the establishment has made an investment in the town centre?
Let’s be honest now, the owners of Mad Jack’s are there and have invested for one reason only, to make money. If they do not, they certainly will not hang around for the good of the town or for their employees’ well being, they will close.
If they can’t provide the same value for money and excellence of service for every customer that enters their doors irrespective of when they arrive or what they order then they deserve a poor review and whatever repercussions arise. Instead of writing to the Shropshire Star about how unfair this article is, perhaps you should write to Mad Jack’s and tell them to ‘up their game’. They aren’t being penalised ‘by their own excellence’, they are being penalised because the food and service is below par.
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I agree with the review. My last visit to the restaurant was for a Christmas dinner. The food was ok, the meny read better than it tasted, while the service left alot to be desired. Everyones tastes differ, so bland food for me might be fine for someone else, however, service can be judged equally, and it does seem to lack leadership at MJ’s.
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My wife and I went to Mad Jacks for the first time on Valentine’s Day this year – we both thought it was superb. The menu was excellent and the food itself was delicious. We’d definitely go back.
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I don’t understand this review – you’ve given the place 3 stars, yet have slated the risotto dish you had and said that the service wasn’t very good. In addition from the menu prices its more expensive than other places you’ve reviewed, yet 3 stars is the same as several other places where you’ve not made these comments!
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The Shropshire Star ratings have never been consistant and so have always been useless. A chain-pub that does cheap and cheerful food well can be rated the same as a Michelin starred restaurant, and as 95% of their reviews are rated 3, 4 or 5 stars it tells us nothing. I suggested they move to a 10 star rating or a percentage mark which would at least allow for differences in the type of establishment, quality expected, value for money etc…..but to no avail. I think the readers would welcome it as it would give them a more accurate idea of how good an establishment was.
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interesting read – as frequent visitors to Shrewsbury, Mad Jacks was our ‘go-to’ stay for 3 years but the variable quality of service mentioned here has prompted us to try elsewhere in town.
The initial welcome and Saturday night bar service was always excellent – welcoming, attentive, professionally relaxed. Saturday day/early evening table service was completely variable over all of our visits.
A really crucial area though showed a marked decline – (yes, could be BECAUSE it was morning after night before etc..) and it was sunday morning breakfast service. This needs to be right everytime. It got worse each time.
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I agree. The place is lovely, menu does read well but disappoints when it come to both the food which is rather pretentious and service where you are made to feel you are inconveniencing them by being there. Has very good potential, just does not live up to the hype.
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