Dear Margaret, You are not alone. Arriva have completely lost the plot with services to Bayston Hill. There is now no 25 bus to the village from the bus station. You can how ever go up the escalator, into the Darwin shopping mall, up another escalator, walk to and through WHSmiths,onto Pride Hill then to the bus stop on St Mary’s Street – no joke for elderly, and not so elderly, passengers with pushchairs, shopping trolleys and bags to contend with. The new bus stop opposite the Parade of shops in the village is an accident waiting to happen. What an idiotic place to put it! As well as creating three blind spots for drivers attempting to pass a stationary bus vehicles wanting to get out of the parking bays whilst the bus waits, sometimes three or four minutes,has led, as I have witnessed, to serious confontation between drivers of both buses and vehicles. How a ‘punch up’ never occured I will never know! If an accident does happen, whether it is serious or minor, the blame will lay squarely at the door of Arriva. Things need to be changed now and not wait for the three month ‘probationary’ period to elapse. Trying to get an answer from Keith Myatt is of no use at all as he seems to have his head in the sand!

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Arriva have a virtual monopoly on bus services, but seem unaccountable. Many people would I believe, attest to the fact that a complaint to Arriva is like talking to a brick wall. It is not good enough, but with a general election coming up, now is the time to start complaining about it to our MPs and prospective parliamentary candidates.

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If your not happy with the bus service get a taxi.

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Post number 2 and 6: No offense but you sound like you had to use the bus once when your car was unavailable if you can talk about ‘The last time I used a bus was several years ago’. I regularly use various bus services provided by either ARRIVA or other local operators in the area through choice to commute to work or indeed travel in my free time and rarely have any issues. I don’t have to use them as I have a car but I choose to support these services. Too many with the same attitude in Shrewsbury, they prefer to congest the town at peak times with their cars, no wonder public transport struggles. Post number 6, have you considered that the timetable was read correctly or indeed a breakdown could have occurred? I presume your talking about either route 436 or route 890? I have seen people misread timetables and them blame the bus.

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Chris is Arriva a good firm to work for?

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Chris it says it all when the one experiance in years was awfull no customer service and poor staff. And the driving standard of some of the drivers should be questioned SPEED LIMITS APPLY TO THEM ON THE MOUNT IN SHREWSBURY. A bit of advise also the car driver should give way to a bus however ignorant bus drivers who just pull out with a quick glance cut people up should be sent out on a bike and then sacked and it seems sent to a gym..Saying all that when i worked in shrewsbury many of my work associates used them and all use to go on how rude the drivers were, infact i remember an incident where an old lady in ford gave a driver a good ear full for the way he talked to and shouted at another old lady he behaved like a bully and a pig hence passangers swapped to tannant bus service and they are on time and it appears well trained, polite,employees .Keep it up tannent motors

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I would like to point out that Arriva run a network of Commercial services in the Shrewsbury area. Just because Margaret is unhappy with the recent changes doesn’t mean that everyone else is! It’s always the ones that aren’t happy that cause a stink – very selfish in my opinion! Bus companies have to consider everyone’s travel needs!

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I rang Arriva after 2 buses went straight past me in the pouring rain and i was left waiting for over an hour and i got a phone apology and a written apology, Something i have never heard of happening again to anyone else i know

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