Denise,

Maybe you caught her on a bad day – we all have one and tend to inflict it on the next person we see rather than those who put us in a bad mood – not that that excuses the assistant’s respone to you but sometimes you have to take these things with a pinch of salt.

I, myself went into Tesco on Monday night this week to purchase silken tofu, not an everyday shopping item. Two staff tried to help but were not sure what it was to guide me so I approached the customer servie desk who found it on the computer but did not have it in stock. Okay they didn’t have what I wanted but at least my time wasn’t wasted hunting.

I think it works both ways – if you receive particularly good customer service you should remark on it to the person who has been so helpful. I don’t think enough people do this and I do try to make a positive effort myself to let people know when they’ve done a good job.

It makes them feel good and then if they do have a bad day they might be less likely to show it.

In these times when perhaps higher wages are harder to come by and people are starting the day worrying what bills are going to come in, having someone tell you you’re doing great can sometimes compensate for lesser wages!

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I no longer shop at Tesco, Wrekin Retail Park – despite Suellans comments (I wonder if she works there?), I apparently on 2 separate occasions with 2 different representatives have “caught them on a bad day” at their supposed Customer Services desk.

That coupled with checkout operatives who have no problem talking amongst themselves (much like Boots staff used to have the reputation!).. to the point that the male operative on my checkout actually asked me to step aside so that they could speak their colleague working on the next checkout and continued to do so during the length of time I was waiting for my purchases to come through to bag (waiting a couple of times as the operative couldnt scan and talk simultaneously).

I wholeheartedly agree that good customer service should be applauded, but it wont get good unless the bad is highlighted and removed!

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I shop in Asda, the staff there are always helpful happy and cheerful. They will go out of their way to not only tell you where something you are looking for is…but they take you straight to it! The ladies on the tills are generally cheery and chatty, there are admittedly the odd one or two that seem more concerned in getting you away from their tills as fast as possible but they are in the minority. Prices are good and whats more the shelves are 99% of the time fully stocked and clearly priced and labelled.
Once upon a time I was a Tesco shopper, sadly no more.

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I get irritated at Tesco by the staff who collect internet orders. They are always in such a rush to get to the next aisle and do not care about customers as they force them out of the way with their huge trollies full of baskets.

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i have stopped shopping at tesco,i kept giving it another go due to it being the store nearest to the battlefield outpost, but ended up getting mad each time i went there.
The staff are rude and the internet shopping staff are a nightmare, i did try to get out of their way of the oversized trolleys but it became such a problem i felt like shouting at them.
the large isles would be blocked by shelf stackers trolleys who looked as if tey couldn`t care less that the isles were blocked.
then the scan/pay yourself thing was always a bad experience leaving me think why do i come here! hate the place. sorry but i do.
shopping else were now and happy for it.
matt

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I agree with H.St.John Peasbody about the internet shopping trollies I have nothing against internet shopping I have used the service myself but does it have to be done with the trollies in convoy, you have no chance of getting near the shelves to get anything .

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Most of tescos staff are very polite and helpful, but they do seem to have quiet a few who are very rude and unhelpful. I’ve also bought milk which was out of date at the time of purchase. It wasn’t worth a trip back but the customer service line i rang was very unhelpful. It seemed to be my fault for buying it and not their fault for leaving it on the shelves.

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My 25 year old daughter after being refused the right to buy CSI cd was asked how she bought alcohol. She had a young baby in a pram at the time.
Despite apologies we have never been back.

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I have shopped at TEsco’s Wellington Retail Park for years and Yes there are occassions when the checkout assistants chat ( Usually on the baskets only tills) but on the whole I find them to be a very good place to shop. I cannot abide rudeness and am first to object but I agree that people are fast to complain ( which puts staff in a bad mood for the next customer) but do not like giving out compliments. I find that smiling and chatting to someone automatically puts them in a good frame of mood. Whatever your mood is has a knock on effect to all around you. All I can say is go to Tesco’s with a smile on your face and be pleasant and you will be surprised how it works. There is too much negativity in this country. I think sometimes the customers are the one’s that are rude and need to complain in a civilised manner I have seen them causing scenes and thought I would not like to be on the other side facing them. My motto is Think about whether you would accept what you are giving out before saying / doing it.

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Have not used Tesco for years.

Shop locally, support your local businesses. You may pay a bit more, but the service and quality is far better.

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