Will we be a third-world country?

Wednesday 1st July 2009, 7:45AM BST.

phoneLETTER: Mr Emyr Davies wonders why call centres always seem to be staffed by “immigrants”, and wonders if this amounts to “discrimination of (sic) indigenous Britishers” (Star Letters, June 24).

In fact, it is almost certain that these are not immigrants calling, but actual native Indians, calling all the way from India. Yes – in this day and age it is actually cheaper for a company to set up a call centre on the other side of the world, rather than call its customers from their own country.

This raises a serious point. We live in a rapidly changing world, with a global marketplace. The UK can no longer compete in many areas with other countries which are able to offer goods and services far more cheaply. A key example of this is manufacturing.

Why should a company choose to make cars, computers or even kettles in Britain, when it can do it cheaper abroad?

In nature, any species which cannot adapt to a changing environment will perish.

Likewise, the UK must adapt to the changing economic environment we live in, and not cling nostalgically to what we have been good at in the past; else we are destined to have the status of a third-world country.

Sean Bayley

Donnington


  1. 1
    Andrew finch

    The answer is??.We can’t compete anymore due to price so exporting goods is on its way out ,call centres again another country .Many things can be stopped by the guv they just have to stand up for their british citizens.

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  2. 2
    bigbeast

    The question? For a country that used to make things but now just puts things together or acts as a middle man lets just say things are pointing South. I suggest a national airing on every hi-fi system and radio station of ‘Tramp The Dirt Down’ {E. Costello – Youtube it!} upon MT’s demise. Hats and coats folks the parties over.

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  3. 3
    English Exile

    I have been to third world countries that are cleaner and safer than GB. For Great read Greedy.
    Corruption is rife in GB from the top down and the British response will be ”well we will kick them out at the next election”.
    Sorry boys and girls too late…….. the Tories are in it as much if not more than their ”rivals”.
    Get out while you can.

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  4. 4
    I am ME!

    And the question is??? There is no answer the only answer I can find is that we are growing increasingly worried about jobs/how we will live, but we are so used to living the life of luxury, that of course we will worry about having enough money, I for one ohave had to cut right back, and having call centres over the other side of the world is ridiculous, how are we meant to understand them….. its ok giving them the work becos they’re cheaper but there are so many people out of work in the uk, surely they could do it. We just can’t compete against them, they want less money so they get the jobs!

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  5. 5
    John Howard

    Large British companies outsource their call centres to places like India so that they can cut costs. Unfortunately they don’t pass on the saving to customers.Instead it goes into the pockets of fat cat directors. Maybe they should relocate their boardrooms to some third world dictatorship where lying, thieving and cheating is expected.

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  6. 6
    woolibuga

    I have to agree with English Exile! …… like him I got out many years ago! …… dismayed by the fact that it was possible to get a better reward by not working than by working! …… at that time there were many venues in the World that offered a Skilled Tradesman opportunities that were diminishing in the UK!…….. a situation that has been progressively exacerbated by Political Parties at both ends of the spectrum until the UK is now awash with Service Industries and a huge Core of Professional Scroungers.

    I still pay the occasional visit and each time I am saddened by what I see and hear! …… I realise that the Country that I was born in now no longer exists except in my memory and what a little dictator failed to do by force of arms in the 40′s has now been achieved by Rot, Corruption and Stealth today ………..

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  7. 7
    Keith

    The reason it is cheaper to have things made abroad is not wages but government legislation on health and safety, enviromental costs, high energy costs in the UK and high taxes to fund ever increasing numbers of non earning peoople. That is everyone employed by the local and central government, NHS, police etc at wages and pensions way above those paid in manufacturing.

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  8. 8
    Peter

    Keith,

    The principal reason for multinational companies exporting jobs abroad is the greed of their senior execs. Wages are the highest cost to most companies and multinationals will always find a way to reduce these costs (although strangely they never see the need to replace their expensive executives with say, cheaper CEOs from India or Eastern Europe).

    UK health and Safety law is the same as that across the EU – more often than not it’s our own ridiculous interpretation of the law that cuses us problems, rather than the law itself.

    Energy costs are also rising due to the greed of oil speculators, and the senior execs of our privately-owned power companies. It’s capitalism at its most immoral that’s to blame – not public servants.

    I would suggest that next time you need medical treatment, help from the police, from the DWP, HMRC etc. you mention that you regard them as ‘non-earners’ and see how much help you get. You’ve clearly never looked at the pay scales for some of these jobs – perhaps you don’t meet the necessary academic standards to get some of these jobs for yourself?

    Either way, like a number of others who contribute to these forums, you clearly have no idea, other than a caricature tabloid view, of what our public services do – all public servants pay full tax and NI (no black economy for them) – give them a little more respect.

    And no – I’m not a public servant – I was many years ago – and I can tell you there’s a lot more waste in large private sector companies, much of it in expenditure on greedy senior execs and their perks.

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  9. 9
    Mark J

    No, this country is not perfect, i’ve yet to see one that is though and in general we have it pretty good. Most people can make a perfectly good life here with a bit of effort. Life isn’t a picnic anywhere though.

    Maybe Wulibuga and English Exile had to jump ship to make a go of things, good luck to them if it worked but there’s nothing more annoying than an ex-pat droning on about how terrible the country he left is and how his new place is so much better.

    The deindustrialisation the UK has experienced is hardly unique, it has happened to a greater or lesser extent in every developed country, our unemployment is still lower than in most comparable countries though. As for corruption, if English Exile things it is bad here, maybe he should take a look at the findings of Transparency International which indeed shows 14 countries as being less corrupt than the UK…. but 163 being worse.

    http://www.transparency.org/policy_research/surveys_indices/cpi/2008

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  10. 10
    Stuart

    For once I can agree with Peter, the sole reason for exporting our jobs abroad is pure greed. The best example being all the many UK call centres being relocated to Mumbai in India where, I was reading, a basic female telephone operator was paid £12 per week.
    Some Companies in this country now boast of having English people on the end of a phone when one has to contact their firm. What on earth are we coming to where an English person on the end of a phone rather than someone abroad is a “sales point” rather than a normality.
    The total immorality of this practice is highlighted when a man who is almost impossible to understand, speaks with a broad Indian accent and tells you that his name is Michael or a woman who say’s that her name is Ann or Valerie. If they have to do this, something is seriously wrong and their values are all skewed.
    I refuse to deal with any firm now who have call centres abroad. The salaries of people in this country should be commensurate with the cost of the products or services that they provide and as far as I am concerned, if they cannot pay the going rate to our own people in this country, then they shouldn’t be producing the goods or providing the services that they do.
    Firms that move jobs abroad in order to avail themselves of cheap labour and undercut our own workers should be made to feel, the lepers that they are.

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  11. 11
    woolibuga

    It was not my intent to subscribe further to this thread but Mark J’s response dictates otherwise! ….

    Both English Exile and Myself responded briefly and in a matter of fact manner to a Letter submission! ……. so where are getting your “Ex-Pat Droning On” annoyance from eludes me! ………

    What I did so many years ago was an antidote for a rapidly deteriorating situation in my case! …… did it work? …. you are so right it did! ……. was it easy? … no it was not! …. but well trained British Skills, Education and Hard Work paid off and I have attained a standard of living I could never have attained in Britain in my calling!…. and a Retirement with Dignity!…..

    You are right Mark J! … no Country is perfect but it is incidental to say that my adopted Homeland is in that 14 you have brought to note! …… furthermore we are not Blind and we are not as yet Senile and have excellent communication skills coupled with family contacts still in the UK so what goes on in the UK is very apparent to us on a Daily basis! ……..

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  12. 12
    welshie

    Look at it seriously , we are a third world country , we cant even make our own laws any longer 95% OF THE ARE DONE FROM EUROPE as the farmers and all the people that are fighting to keep up with european laws , and uk owes more money now than some of the so called third world countries , time for a change of government , WHO next i wish i could predict that lol

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  13. 13
    Peter

    Welshie says: ‘we cant even make our own laws any longer 95% OF THE ARE DONE FROM EUROPE’

    Sorry, Welshie, but shouting something in capitals doesn’t make it true…

    All of our law is made by our parliament. Some of it is in response to Europe-wide initiatives, which is exactly what you would expect since we are in a trading partnership, and you would expect there to be a high degree of commonality in laws in order to avoid chaos.

    Many of the laws having their origin in Europe-wide intiatives are very worthwhile – for example, the TUPE legislation which offers workers at least some protection during takeovers by avaricious employers.

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  14. 14
    rpt Barrington-Black

    A point conveniently overlooked on EU directives, (which become enshrined in UK law through Act of Parliament) is that frequently they originate from the UK.

    A recent example is the requirement for ISP’s and Telecoms firms to retain data on emails, calls etc. Implemented in the UK in response to an EU directive. But the EU directive was made at the request of the UK government (and it follows the wording of the proposed UK legislation).

    Why do UK government do this? Simple, any unpopular legislation can then be excused as following a requirement of the EU.

    In relation to the comments made on “greed” the blame cannot be laid at the door of the so called “fat cats”. All of us are responsible, we all demand more for less. To keep costs down (because customers demand it) suppliers have to look elsewhere, thus jobs are exported.

    You can ask a question 2 ways,

    First, “do you want to deal with an offshore call centre”?

    Second, “are you prepared to pay more for your goods and services so that we may employ people in the UK and operate our call centres here”?

    another example.

    First, “do you want to see extra funding in the health/education/armed, services”?

    Second “do you agree to your taxes being increased to pay for extra funding in health education etc”?

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  15. 15
    Tory Boy

    thanks to clown brown we are now a third rate third world country, b liar bankrupted britan, the EU has taken over and drugs and gangs everywhere, all the jobs have gone to foreigners and equal rights pc lefties have lead to high divorce rates and low church attendances, britian is broken! only david cameron can fix it, with tax cuts and family values. lets get rid of labour, things can only get better, god save the Queen

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  16. 16
    Tony Lewis

    Very good points Barrington-Black.

    If people want inexpensive services then they have to put up with those services coming from offshore – kinda logical isn’t it!

    With due respect Peter, it seems obvious that you have never run a business or employed people – otherwise you would have a very different ‘Weltanschauumg’.

    The idea that small businesses profit from black market sales is ludicrous – governments keep very strict tabs on companies’ accounts (certainly in this province and I’m sure things are the same in the UK)… have you ever been through a government audit Peter?

    And then, let’s not forget Peter, that trade and professional unions run, or invest heavily in, the multi-national corporations which drive wages down not only in the home country but also in the (usually) second or third world country providing those services.

    For example several water and power companies operating in the UK are owned by unions’ here in Canada… for profit…and to the detriment of British consumers.

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