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Passengers upset with long-distance rail journeys
Tuesday 8th July 2008, 9:30AM BST.
Plummeting passenger satisfaction on long-distance rail journeys should be seen as a “red alert” for operators, Britain’s national rail watchdog says.
Passenger Focus chief executive Anthony Smith’s comments come as his organisation’s quarterly survey shows satisfaction with long-haul journeys has fallen by four per cent.
Cross Country, East Midlands, First TransPennine Express, National Express East Coast and Virgin all saw serious declines, with 83 per cent now expressing satisfaction with their journeys.
“Satisfaction with station and train facilities from long-distance operators dropped across the board and the five operators should see these scores as a red alert,” Mr Smith said.
Overall satisfaction across all rail passengers stood at 80 per cent, with most indicators showing an improvement.
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