Dishing up trouble at mere
Thursday 23rd August 2007, 7:00PM BST.
An era is about to end – and some argue an error about to begin. Ellesmere, Shropshire’s very own lake district, is gripped by controversy.
At the centre of the storm is the future of The Boathouse café and restaurant.
The argument, though, has a deeper resonance – the debate about Britain’s changing way of life. At the heart of the row is the thorny issue of progress – is it all good or is it sometimes better to remain in the past than be dragged kicking and screaming into the future?
What seems beyond dispute is that The Boathouse, in its present form, will close for good at 5pm on October 28.
Owners, Shropshire County Council and Ellesmere Town Council plan a sweeping renovation of the mereside building – and are inviting tenders for the lease, with a deadline of September 14.
Charles Roberts, who runs The Boathouse, does not wish to leave – but has no intention of tendering.
He acknowledges it is in need of renovation, but has ambitious improvement plans of his own. And his vision for The Boathouse differs radically from that of the local authorities.
A parting of the ways seems inevitable, though Mr Roberts has no intention of going quietly.
In a way you can understand why. He has invested six years of his life – and a great deal of hard work – in The Boathouse. He feels the kind of emotional attachment which is never, ever factored into bottom-line accounting.
The Boathouse today sells traditional cream teas – with a choice of 13 types of tea – fresh coffee, a range of cakes and pastries and cooked meals like lamb and leek pie, ham and eggs and fisherman’s platter. It was voted Borderland Coffee Shop of the Year by Heart of England Fine Foods.
It is a far cry from the day that Charles took over the venue in 2001.
“I took over an empty, dirty building which had previously been operated as a greasy spoon, self-service café and had been a liability for both councils,” he recalls.
“It was in such a run-down state that it took me a week to steam clean the big menu blackboard. One of the items on it read ‘Dead Good Soup’, which gives you some idea of how it was being run. I have revised the standards to create a popular venue, reaching out near and far.”
With such a success story, why is Charles Roberts preparing to leave – and make 14 full- and part-time staff redundant?
The councils – armed with a £2m lottery and heritage grant – plan to transform The Boathouse, adding a visitor centre, heron-watch area and gift shop, but also redeveloping the restaurant.
Charles welcomes the idea of renovation and the size of investment, but believes the current plans will change the restaurant radically into something he wants no part of.
“The gutting of the interior, with multiple entrances made, will make it impossible to control as a restaurant in the way we now operate it. We have one entrance, we can monitor who comes in and out and that way greet every new arrival properly and show them to a table.
“The new plan is more suited to a pay-as-you-go self-service café and takeaway,” says Charles, who has visions of a ‘McDonald’s-style’ carry-out. The image of empty styrofoam food cartons bobbing about on the mere haunts him.
The county council’s official particulars of tender give no definitive clue as to what is envisaged, saying “the operation can be a waitress restaurant or self-service, or a combination of the two”.
However, as a further guide to tenderers, the council says “a 1930s Roadhouse theme for the premises has been suggested”.
This is slightly mystifying since the 1930s Roadhouse emerged in the United States deep south, encompassing such establishments as barrelhouses (rough and rowdy roadside bars that sold licquor straight from the barrel), juke joints (bars for blacks only) and honky tonks (bars for whites only).
It is doubtful if this is what the council truly has in mind, particularly when it adds that the “business should cater for a broad range of customers including families and people engaged in outdoor pursuits such as bird watching and walking”.
Charles Roberts is also unhappy about plans to demolish The Boathouse’s function room, widely used by local organisations such as Ellesmere Model Club, the Knitting Club, Historic Society and MG Car Clubs. Family occasions like wedding, Christening and birthday parties have also been held there.
Charles says he would use the grants to build on what is there already.
“I would certainly add a full-length conservatory to make full use of the views across the mere and ensure that they were utilised all the year round. I would also look at developing a fish restaurant three nights a week.
“I think that the investment is a superb event for Ellesmere. The Boathouse is a tired old lady, 81 years old this year, who needs some tender care. There is so much that can be done, along the lines of what we are doing now, to keep the customers we have and bring in new ones.”
What Charles Roberts provides is, probably, rather old fashioned. A tea room with a view, service with a smile, a leisurely sojourn away from the hustle and bustle ,with a soothing background of classical music. The elderly are respected, children are fussed over, families are welcomed. Charles, it seems, has a word for everyone.
And his customers certainly have plenty of words for him.
“First-class food and hospitality,” write Alan and Joyce Martin, from Dawlish, Devon.
“Very nice meal, lovely setting,” say Betty and Kevin from Sydney, Australia.
“Wonderful – we’ll be back,” write David and Shirley Jones, from Walsall.
And, perhaps with a 12 year-old’s infectious overstatement, Erin Cahill, of Melton, Leicestershire, writes: ‘Wow, this is the best place I’ve ever been to!”
Perhaps, most touchingly, Keith Barnard, from Chippenham, left this message: “What a beautiful place this is. Sixty-one years ago I, with an army friend, had coffee here each morning. It’s even better now.”
They are among this summer’s entries in the visitors’ book.
A visitors’ book – how genteel and old-fashioned is that? And that seems to be the point at issue.
Which is better: Charles’s way, or fast-food self-service where the visitors’ book may read: “Fantastic, if synthetic, meal – kids fed and out in three minutes, 42 seconds flat – new record! Home early – indigestion all round“?
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I would like to refer to the imminent closure of the Boathouse Cafe at Ellesmere. My wife and I visit Ellesmere regularly. One of the main attractions is the restaurant which has been run by Charles Roberts and his excellent. staff. The Quality of the food which is sourced from many local outlets is of the highest quality, Over the years we have met many regulars from far and wide who we have regarded as friends. We discussed the demise of the restaurant today with several of them. It will be badly missed. Sadly we will feel our outings to Ellesmere will get less. We shall continue our outings until the closure. All the best wishes to Charles and his staff. Roy & Olive Lewis. Wrexham
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Sounds like Mr Roberts has put a lot of sweat and money into creating a nice business and a nice pleasant cafe/ restaurant.
I’m now a resident of the US and let me tell you it’s not all fast food and Mac D’s etc. There are family restauarnts and cafe’s that have their individual appeal and are well fequented by locals and travellers alike.
I’m sure if Ellesemere council etc put their thinking caps on instead of kicking Mr Roberts in the teeth, they will see they have an asset in Mr Robert’s business
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And the people behind this fiasco fondly imagine that they can take over and run local government in the whole of Shropshire.
When, in reality, they can’t even run a tea room. How sad to have such limited self-awareness.
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I recently had the pleasure of visiting the boathouse and thoroughly enjoyed the experience. I hope that the council will open negotiations with Charles and listen to the opinions of his satisfied customers. Read the visitors’ book – you don’t find comments like this at MacDonalds do you!?
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Charle’s way of course. When we visit England we want to see “England” not a carbon copy of the land we live in. Moreover, why destroy this lovely and historical building?
What do the people of Ellesmere think about this? Why aren’t they at town and county council meetings protesting this nonsense?
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Charles has got it right – if it ain’t broke, don’t fix it. And do our American tourist friends want to see a USA-style roadhouse, or would they rather see a piece of real England. Councils, rethnk your ideas and listen to Charles.
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Another example of our country discarding its past in the rush towards total Americanisation.
Pete Doherty may not be everyone’s favourite but his lyric from
“Time for Heroes” sums it up nicely:
“There are fewer more distressing sights than that,
Of an Englishman in a baseball cap”
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As a young-ish person, I visited the boat house. Once. I would never dream of going again as it is too old fashioned for my liking. BUT, us youngsters have plenty of McDonalds, Wetherspoons etc, so why not leave it alone, and let the people who do enjoy visiting the boat house, carry on doing so
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What a waste of talent and a waste of a local draw.Two or Three years from now,the NEW roadhouse will be losing money and be a liability to local tax payers.Unfortunately councils are run by people who are COMMITTEE members, they cannot be trusted with the future.
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Leave the Boathouse the way it is.
It’s one of Ellesmeres assits.
Good luck to Mr Roberts, his comments about styrofoam packaging in the Mere will sadly come true if if the council accept the highest bid. It’s a shame he’s not bidding for the tender himself.
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I am absolutley disgusted by the Councils plans.
I often travel from Cheshire to visit Ellesmere and eat at The Boathouse.
If this goes ahead I will not be visiting again – it will be out of character lower the tone of the place!
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We have been regular visitors to the Boat House. Both food and service have been excellent. How short sighted the Council is in seeking to get rid of this pleasant eating place. Its appeal is the fact that it is not duplicated right across the country. Sadly, many visitors to Ellesmere will now start to look elsewhere. Not all change is for the best.
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Please please keep the boathouse cafe as it is, it is unique and rare to find such a delightful oldie worldie cafe with home made cakes and wood stove etc..
I travel from Chester quite often to experience the boathouse cafe and was mortified when I found it had closed.
It is an asset to Elesmere and now it is closed i no longer visit Elsmere.
Please Please re-open it as it was; we dont want another boring fast food macdonalds or similar.
We want English cream teas and home made food just as the boat house has always done.
Thankyou
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It’s a beautiful week and I am on holiday. Where will we go for the day? Certainly not to our previous favourite place of Ellesmere. Without the boathouse to visit for a coffee before a walk and a visit to the visitor centre then returning for an excellent lunch served up in his unique way by Charles days out will never be the same again! Shame on the council for ruining such a lovely place.
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