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Blog: The indignity of the job-centre
Monday 19th July 2010, 10:00AM BST.
Job-seeking blogger Henry Mackley has a bone to pick with the job-centre this week as he tries to stop being just another government statistic:
I have spent what seems like a large part of this last week venting spleen and being dehumanised. Let me tell you now from the outset, that this is not a pleasant way to spend a large part of a week.
I have vented spleen and been dehumanised (some bile has probably risen too) because of the way I have been made to feel by being unemployed.
And because I have been to the Job Centre, and as a consequence spent 7809832 hours on the telephone to Her Majesty’s Revenue & Customs. I will never get these hours back.
You owe me, Ma’am.
Now, when I became unemployed I contacted Job Centre Plus HQ that very same day, to let them know of my situation, to let them know that I was willing to become a government statistic and to let them know that I do not intend to be a government statistic for very long.
I then spent half an hour on the phone carrying out an interview with a nameless voice in a call-centre:
“What is your ethnic background?” The nameless voice asks.
“Does it matter?”
“Yes, it’s important for our records.”
“I’m white British if you must know, but I’m a militant Jihadist. Does that matter?”
“No, no. Do you have a partner in full time work?”
“Yes, I have a wife. She’s loaded, up to her armpits in readies; I just want to scrounge from the state because I can, and because I enjoy begging. It emasculates me.”
And so it goes on. Questions, questions, questions. I’m eventually asked if I would like to get back to work and if so, how soon.
“I’d like to get back to work immediately,” I tell them. This flummoxes Nameless Voice, but eventually I have an interview arranged at my local Job Centre. In Leominster, which isn’t particularly local, but it will do.
I’ve never been one to rage against the machine or to battle with The Man, or to come up with such crass comments as “you owe me Ma’am”. I’ve never so much as had a speeding ticket, I’ve always paid my taxes and I’ve always voted.
Occasionally I smoke fags and I drink a bit of booze, so I pay extra taxes, and I’ve never moaned about it. I have been a Good Citizen for a long time.
But now, when I go cap in hand to The Man, with a heart full of shame and a lump in my throat, I am made to feel apologetic for asking for a bit of assistance. I am made to wait on the phone only to be told that when it comes to receiving Job Seekers’ Allowance, that ‘the computer says no’.
Frankly, if I didn’t need a small, friendly, 40-quid-a-week helping hand, I wouldn’t go through this indignity. How some people are happy to survive like this on a full time basis is beyond me, it really is.
In my next blog, I promise(ish) that I will not be so vitriolic, and I will not be sticking it to The Man. It’s just been one of those weeks. I’m sure many readers will understand
Oh, and as promised last week Dear Readers, a little racing tip for you: You could probably do worse than blowing your giro on Duchess Dora in the 4.30 at Ayr this afternoon.
However, as I know nothing about racing, you might be better off ignoring this advice completely. I certainly will be.
- Henry blogs at This could be Ludlow or anywhere
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If it’s any consolation – they’re all like that.
Wait till you get to the bit when, having eventually got to the point that you’re signing on, and, as a closing remark, the nameless one at the other side of the desk asks ‘Is there anything else we can do for you’. One of these weeks, I’m going to tell them
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CHSIBM
Couldn’t have said it better myself.
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Hey Henry
I am in the “same boat” as you and so understand your plight.
I too became unemployed a couple of months ago and almost got my payment stopped. When the red tape official at the job centre asked me what I would do I advised him that I would do anything as long as it paid the mortgage and left me a little to live on….he advised me that this was not helpful and that I was being obstructive!!!!!!! after a couple of minutes I called over his Supervisor who in turn advised me that “we need to have a focus for your jobsearch” and if I did not assist he would stop my payment.
Well after some discussion the Manager was brought in and I was ushered off to to a private room as I was gaining some support from passers by, the Manager advised me that the desk staff had a job to do and got very stressed…….have they ever been unemployer?
I then advised them that there were lots of jobs for HGV drivers and I would be willing to throw away over 20 years of Managerial experience to re-train and drive a lorry if they could help me with funding only to be told that I have not been unemployed long enough but if I could get a company to commit to employing me when I pass then the may be able to find funding.
As you can see, a catch 22 situation. What company will commit to employing someone who can not do the job…..apart from the government!!!!!!!! but I do not want to be an MP.
Good luck
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Its easy to knock.The system is not perfect.The jobcentre staff have to work within the rules otherwise they are out of a job.
I have read the blog and remarks and i bet while you were in a job you never cared about or thought about anyone unemployed,You were a lright Jack.You don’t have to use the jobcentre.With all your experience and expertise why dont you find a job in your normal line that will pay your mortgage and leave you something extra?
All you people knocking the jobcentre staff why dont yo apply to work in one then come back on in a few months time(if you stick it that long)then lets see your views then.Anyone can knock i dare you to take me up on my challenge
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i would love work.wrong side of 50 been unemployed 20months 1week and 2days.worked for myself all my life apartfrom apprentiship.do not recieve a penny in benifits.get the joy of signing on ever fortnight,would love to do there job.all genuine people ask for is alittle bit of respect.manners maketh the man/women.love achallenge////
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If you would love to do ‘there’ (sic) job then why haven’t you applied to the Civil Service? I’m assuming, of course that you would have the necessary academic qualifications to apply, and that as well as dealing with the majority of legitimate polite Jobseekers, you’d also be happy to deal with the many ‘scutters’ who think that it’s your fault no-one will give them money for nothing, and are prepared to offer violence and abuse as a result.
And no – I don’t work in a Jobcentre – with all due respect to those that do, I’d sooner stick pins in my eyes…
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ACADEMIC QUALIFICATIONS? to work in the front line of a job centre? I suggest you take a look peter at what they require.( Their salary reflects their qualifications peter) I would imagine it is rather insulting being told by some lower qualified individual on how to look for a job.The genuine unemployed have my sympathy.
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Andrew, (below)
You’re simply showing your ignorance of the facts I’m afraid.
There has always been a minimum level of qualification required to join the Civil Service – back in my days as a Civil Servant it used to be a minimum of 5 good ‘O’ levels, including English language and Mathematics – I’m sure the standards will be similar now.
If the previous contributor can meet these requirements then I suggest he applies – the public sector is one of the few employers who don’t discriminate in terms of age etc.
Many of the tabloid comparisons made between public sector pay and private sector pay compare the median public sector salary with the median salaries of the workforce in general. That is an incorrect comparison, as it includes in the latter group all of those who have no qualifications, and are perhaps even functionally illiterate and innumerate, none of whom would find a job in the Civil Service.
When comparisons are made on a like-for-like basis, public sector salaries, despite the current recession, still come out as lower – but you won’t read that in the Daily Mail…
I’ve every sympathy with the genuine unemployed too – but I think I can forgive Jobcentre staff a little exasperation when presented either with the sort of sarcasm offered by the blog writer, or even the verbal abuse and far too often physical assaults offered by a minority of their ‘customers’.
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Peter front line job centre workers DO NOT HAVE THE QUALIFICATIONS as stated you have .
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You work in a job centre then do you?
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“…i dare you to take me up on my challenge” are you like 12 years old?
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Ha others have a similar experience to mine! I got told I could receive constribution based JSA for 182 days, OK I hadnt really expected it even though I have paid considerable an=mounts of tax and NI over the years, but i did want my NI contributions paid.
So after 182 days and still no job, i have to justify where i have spent my savings that now put me below the capital threshold to receive Income based JSA. Just think of the cost involved in reassing my claim, sending me letters, requesting quite personal information including bank accounts to award me exactly the same money i was receiving before?
In Canada and the USA if you are unemployed you get a set number of weeks benefit that is far more healthy than the amount you get in the UK. In Canada ( I was made redundant while on a temporary work permit in Canada and later had to return to the UK – and before u=you say anything I continued to pay my NI while I was in Canada) I received $446 PER WEEK, and would have continued to receive that for a set number of weeks determined by the level of unemployment in teh province i was in, the amount of money i had earned before and if the government considered the province to be in a regeneration area. All i had to do once assessed was log in online once a fortnight and decalre that i was still unemployed, not hard to do. This level of money meant i could pay my rent, pay my food, and as I had been wise with payment protection insurance, offload my expensive car. I would have received that for 52 weeks, meanwhile i could have had retraining courses to help get work ( I couldnt work because my temp visa was spoecific to one comapny only). so after 5 months i came home to teh UK and receive approx £65 per week which nowhere near covers my rent, food, electric council tax, phone etc. No wonder my savings have gone!
I hear you Alan but you have to play by the same rules, you cant be seen to refuse a job based on salary, you have to be seen to be making an effort to get a job, and the jobcentre is so rules and process driven if the the ‘customer service agent’ in front of you appears to imply that you may receive some money before a ‘decision maker’ (in Belfast) has actually made a decision – they will be severely reprimanded and even demoted. I know, as a management consultant I worked on the projects to get the contact centres running, and the jobcentre PLus offices rolled out. I was horrified to learn that contrary to our advise they are still double and triple keying into antiquated systems, still keeping paper files where you physically ‘sign on’ and still have not made good the desire to really help people find work beyond giving out printouts of jobs. I even set up the contact centres that are used to publish jobs from employers on the jobpoints kiosks and job bank online. And i know the research that went on, and the outcome of theat saying that it was extremely unlikely that jobs for managers or executives would ever be placed on these sites, or jobs for graduates with degrees that mean something. So if you are in that categiry you will be discriminated against as your ‘personal advisor’ will not be able to find you jobs on their system, and if you get a jobswort, they will discount the efforts you are making on your own. They will insist that you apply for the jobs they have found that correspond to the broadest search criteria of your skills and previuos job title so that someone who was earning over £100k as an exec/manager will find themselves being offered office manager roles at £20k and so we are at sull circle because you must never refuse to apply for a job based on salary as your benefit AND your NIC will be stoped!! However it isnt the fault of the workers at teh JC+. They are doing what the rulebook and processes say, based on business policy handed down to them to put ministerial policy into action. it is civeil serivce at regional level and above and teh ministers that you must address your remarks to. People who have likely never been unemployed, never worked in the real world and had to balance a family budget where the weekly food bill would be costed to teh last penny, the menu for teh week planned to ensure the cost was minimised and that every day, every week decisions would be made in the household to go without essentials to ensure the kids had food, and clothes. AND I AM NOT TALKING POVERTY, i am talking decisions that are made every day by every day people, like ‘i will let my hair grow so as not to have to pay a hairdresser because that money can then give my kids pocket money or lunch money’. WE NEED REFORM, WE NEED TO HOLD MINISTERS ACCOUNTABLE AND WE NEED TO MAKE SURE THAT PUBLIC SERVANTS KNOW THAT THEY SERVE THE PUBLIC FOR THE GREATER GOOD OF ALL IN THIS LUCKY DEVELOPED FIRST WORLD COUNTRAY THAT COUNTS ITSELF A LEADER OF THE WESTERN WORLD!!!
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Just one thing jobie, how do you find out if there are any jobs going at the job centre?
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http://www.direct.gov.uk
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DWP website. Jobcentre website.
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I totally agree with Henry,
I was made redundant a few months ago and have put off signing on as I knew what it would be like, questioning like the Gestapo,
the majority of people signing on are honest, the swindlers always seem to get away with it they are never interrogated,
we need to do away with all this call centre rubbish and have jobcentre interviews face to face, the same goes for applying for vacancies you phone up and all they give you is the information you have already read on the web site,every vacancy should have contact details of the employer
As for New Deal where I live they never got anybody a job!
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Okay guys…
If you think things are tough now?
Wait until when the spending cuts in reference to welfare – benefits kicks in from April 5 2011.
It is estimated that about 500,000 or more will be thrown out of the streets.
i.e. due to the proposed housing benefits cuts – which will be capped to just under £400 per week maximum payment.
Take the situation in London, if one has a mortgage/rent and it exceeds £1000-£1200 +per month.
The somali family living in nottinghill gate reference: the mail online for details.
The council pays them £2000 monthly to hand over to the estate agent to pay off the mortgage.. So enjoy they have less than 10 months to find a job or they will be made homeless when the new cuts in housing benefits kicks in April 5 2011.Enjoy until then ! The more kids they have the better. Some of these people are earning over £60,000 a year on benefits courtesy of our “hard work and sweat” for god sake !
Anyone who falls in the bracklet will def need to find extra cash to top up their rent or mortgage..what ever the difference is ??? for as long as they are unemployed ?
Also those who are on the weekly benefits for up to 6 months , will be closely monitored and pressured to get off the dole at the offer of a 1st job being offered to them by the job centre or risk losing their benefits for what is being proposed for a period of 6 months to 3 years -this is yet to be confirmed by the 2 puppets in power at the moment later on this year.
So this is the result of having an unelected govt in power – now showing UK Ltd who is in charge.
All our lives are about to be be thrown upside down until we reach the proposed pensionable age of 68 years old for women ? not sure what its going to be for men – yet to be confirmed? WE ARE ALL DOOMED !!!
They’ve made sure to change the retire age coz more than 50% of the population wont live to retire…they will al be dead.. And the govt will profit their retirement pension pot..
We are all money machines and sadly we dont have thr right anymore to claim any or it 100% even though we have all contributed to the fund.
Yet, you a non British citizen gets off a plane and from day one – they are being offered the red carpet – free housing, full benefits and more and yet from the day they arrrive in the UK, THEY’S NEVER DONE A DAY’S WORK OR MAKE A CONTRIBUTIONS TO TAXES AND NI.
This system sinks for sure..its punishes the British worker – British citizen and rewards non British citizen – how strange the tables have turned over night ?
The every people i.e. the British citizens who have provided the cash fund for non British citizens to deep into our national savings can do that from when they arrive into UK Ltd from day one.
They prevent the likes of you and me from getting benefit support from the system when we must need it most.
If a British citizen scams the benefits system they get thrown into jail , yet when a non British citizen scams the system the get a suspended sentence…the law is an ass in this case.
Anyone who want to claim the benefits system is better off declaring them selves jobless, homeless and no place to live in or no place to eat. You will be rehoused at full tax payers money and given some emergency benefits if that’s what required.
We are all living a nightmare right now and its about to get worst !!!!
If there is a called hell right now..its UK Ltd….with over 600,000 public workers and more adding private sector workers due to VAT
increase of 20% .
The figures will add one million unemployed people to the existing system…in the next few months…??? its happy days all round and the start of the worst poverty in living memory…
The true figure of the unemployed is a mass group of hidden people who dont even qualify for any kinds of benefits at all coz of the red tape rules..they are British citizens..
The hidden number is close to about 20 million people – currently 6 in every 10 people are unemployed in the real world.
They dont make up the unemployment figures presented by the govt to masage their icons and their current policies.
Fact: unemployment is going up and it will stay that way right throught to 2015 !!!! that’s how long the public spending cuts has been projected to bring UK Ltd out of debt or we will loose our AAAA credit rating.
Not sure which uni these politicans went to but my guess is we will still be in debt in 2015 for sure !!!
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‘Yet, you a non British citizen gets off a plane and from day one – they are being offered the red carpet – free housing, full benefits and more and yet from the day they arrrive in the UK, THEY’S NEVER DONE A DAY’S WORK OR MAKE A CONTRIBUTIONS TO TAXES AND NI.’
Why not check out your facts before posting, rather than relying on the propaganda of our evil tabloid press for your information?
Non-British citizens are entitled to only a very low level of benefit – the suggestion that they are entitled to free housing and full benefits is completely untrue.
I challemge you – show me the policy that shows what you are saying is true – not ‘I know a bloke down the pub who knopws a bloke etc.’ – not good enough – show me some facts!
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You’re partly correct there Peter; European Economic Area citizens have the same eligibility to claim as we do, just as a U.K. national has the same right in their countries.
Things become far more complicated with Eastern Europeans and former residents of other countries outside of the EEA, who must prove residency/right to reside here. They must then satisfy stringent regulations to ensure that they are not economic migrants.
Assuming those conditions are met, then and only then, will they have the same rights as each and every one of us.
So the scare stories about foreigners stepping off planes straight into full benefits, housing etc are precisely that: scare stories. However, it is also incorrect to state that they cannot claim, or may only claim reduced levels of benefit.
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“Yet, you a non British citizen gets off a plane and from day one – they are being offered the red carpet – free housing, full benefits and more and yet from the day they arrrive in the UK, THEY’S NEVER DONE A DAY’S WORK OR MAKE A CONTRIBUTIONS TO TAXES AND NI.”
Well I stopped reading your rant after this. As other have said, you really should get your facts right. This is totally untrue, the only exception being people who are seeking asylum and are giving a place to live while they await the decision of their case. So im sure that will give you something to complain about. On the other hand, they could be left wondering the streets and then being a high risk of getting “lost” in the system. Which I guess you would complain about that as well wouldn’t you? Theres no point even debating with people like you, you clearly have no knowledge on this matter and all you do is complain.
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I’m afraid I’ve become far too jaundiced and tired with 21 year old Jobcentre “I’m All Right Jacks” re-assuring me that employers don’t practice age discrimination against anyone over 50 anymore.
Especially since I accidentally found out that (off the record, naturally) in some DWP circles we’re known as “OFF’S” – Over Fifty & Finished!
Hey, Ho!
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Margs,
I worked at the Job Centre call centre in Telford and spoke to numerous Employers on the phone they would only want Employees of a “certain” age. When I made them aware of the Age Discrimination Act they dismissed it and said they would filter out the applications of those of a “certain” age. I found this disgusting.
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I have recently spoken to a number of Job Center staff and they are so de-motivated due to not being permanent staff (Temporary contracts). This obviously rubs off on the Job seeker.
Government statistics make the government look good when unemployment is down. I think you will find that Part-time/Temporary contract have risen 3 fold.
I wonder why these statistics are never reported on the news????
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I feel what all of you are saying. I will be in your shoes in two weeks. @ Jack Lo just wanted to add that I am non-British with no rights to claim any funds, no red carpert for me. I am not crying about my faithful contributions to the system either.The Job Centre at the moment is NOT very helpful to all of us Brit or not. All I want is a chance to feed ourselves since my husband who is Brit cannot find a job. We are both willing to get down to the dirt forsake our titles so we can be off the system… we do not want to be dehumanised about being unemployed!
Focusing on which career I will choose next an MP.
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Dear All
Thanks for reading the blog and for your comments.
It would seem this whole Job Centre lark is an emotive subject, and I’m glad that you have expressed your feelings here.
To those of you who feel like I’m knocking the staff at the Job Centre, I’m really not. They have a job to do and they do it as they are told to. But, come on, let’s have some humaity here! It’s the system that I’m knocking, not the trained monkeys behind the desk (I’m joking, I’m joking, I’m joking, I’m joking….).
Jobie – do you work for the JC? The clue may be in your cryptic screen name – next time I’m down the old Labour Exchange (if we’re allowed to call it that these days), I shall certainly ask for a job. I’ll take it there and then should they offer me one.
Henry
PS. That nag was bloody useless. Hope none of you took my advice.
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It is completely understandable that there have to be rules and regulations for claiming benefits and that the officials dealing with claims have to follow these. However whatever happened to decent courtesy and manners? A smile even? Why does every enquiry have to be met with a stoic disapproval and at times downright rudeness and a blatent unwillingness to assist. A smile is usually returned and helpful and positive attitudes go a long way to dispel concerns and promote the same attitude in those we are facing. After all we usually have our own attitudes reflected back to us in those we are dealing with.
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good grief man, with an attitude like that I’d be shocked if you ever work again.
“There is little difference in people, but that little difference makes a big difference. The little difference is attitude. The big difference is whether it is positive or negative.” W. Clement Stone.
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The whole system is messed up, if you do want to work it demoralises you.
It comes to something when you have a system supposed to help people out of work through no fault of their own and those people don’t wnat to use that system becuase it makes them feel less worthy than dog m*** on the pavement.
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Henry Mackley , you arrogant prig. Theres nothing wrong with arrogance just as long as youre right but in this instance youre WRONG WRONG WRONG. Jobcentre Staff do a very difficult job desperatly trying to help people who sometimes don’t realise they either need help or want the help. You remind me of a dog being took to the vets that ends up biting the vet. It’s too late to help yourself but I sincerley hope you never work with me.
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Job centre help people? may help the long term unemployed go on a few courses but I would suggest everyone else do not bother going in for what pittence the guv give you in benefits.THINK POSITIVE knock on doors , bang the letters off , think of a business even if it is short term do anything legal to pull the money no matter how small in .
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Keith
I’ve said it before, and I’ll say it again (if I must), that I’m not making a personal attack on the staff at the Jobcentre (who in fact I have found to be very friendly), but merely having a small dig at the whole system. Of course they have a difficult job to do, and I’m sure that many people do find them extremely helpful. Please bear in mind that this blog is an – albeit a tongue-in-cheek – account of my own experiences and nobody elses.
And, for the record, I would like it to be known that I would NEVER bite a vet. It’s just not my style.
Henry
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I have been on both sides of the jobcentre ‘counter’ and yes it is pants on both sides.
As for retraining … I was out of work for years and they or their representatives never had any funding, whatever the the adverts say.
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I was unemployed for six months last year and found the staff in my local jobcentre to be most helpful.
I actualy feel quite sorry for them sometimes because they have to spend most of their days either listening to dropouts wasting everybodies time and energy smirking and being rude in, back to work clubs, or on the other hand you get stuck with the recently unemployed who think they are too good to be using a jobcentre and see themselves as being above the staff therefore having the right to be rude and condescending from the off.
The writer of this letter clearly has an attitude problem and is answering questions in a childish and unhelpful manner that the interviewer will have heard before.
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In reply to Peter who demanded facts. In an English tabloid dated about the 16th of July I read about a Somali unemployed bus conductor, his wife and their 7 children. They were housed in a massive house in Kensington where the rent of 8,000 pounds per month was paid by the local authority. He was moved here because his previous “free” house was too far from the school, about 5 bus stops away apparently. Personally I find this obscene, how many British claimants get this sort of welfare after maybe paying into the system for years and ending up unemployed through no fault of their own? Not many I wager. This is a FACT Peter and who can blame genuine claimants for being annoyed at such blatant scrounging, for that’s what it is and, don’t forget, that 8,000 was just their rent, no doubt after all their other “entitlements” are added on the figure will be much higher.
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Also in tabloid papers i once read about a dead boy coming back as a box of fishfingers and Hitlers bomber being found on the moon,
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You read about one case there Colin, and whilst it’s true that this is obscene, there are far greater numbers of Brits raking in thousands from the state. I believe that it was this one particular case which led to Local Housing Allowance (a.k.a. Housing Benefit) being restricted.
In fact, Local Housing Allowance has been a farce ever since it was launched by the last government. All it has done is put financial responsibility into the hands of claimants many of whom then don’t use it to pay rent to their landlords, and it has given greedy landlords a green light to raise rent to ridiculous levels in the belief that it will be covered in full by Local Housing Allowance payments. This in turn makes it very difficult for those who receive no benefit assistance to rent properties.
Unfortunately, now that the powers that be have finally realised the problems this has created, a lot of Local Housing Allowance claimants and landlords are in for a nasty shock when the recently announced restrictions come into force.
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A fact? In an English tabloid? I doubt that.
Whatever is being paid to these people is being paid to them by a London Tory council -hardly the sort of people to hand over money to ‘scroungers’ without good cause.
You have no knowledge of their individual circumstances, nor of the full reasons behind whatever they are entitled to.
The very fact that you are willing to accept this propaganda and fall for it hook, line and sinker tells me a lot about your willingness to look for the real facts.
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Really Spencer??? Well if that comment is a yardstick for your I.Q. I bet you believed it too. Either grow up or shut up.
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to be fair Colin, the article Spencer read and the article you read were probably in the same tabloid – so it seems you chose to believe what you want in order to reinforce your opinions rather than challenge them, probably both articles were utter poppycock.
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My apologies Colin, its just i thought most people knew that the race hatred inducing tripe that appears in the tabloid press was made up.
It appears that some are still gullable enough to be taken in by this tripe.
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jack lo this sort of thing re- benefit pay
existed pre-1949 no nhs then–NOwelfare st
the unemployed were given a shovel and told to get on with it refusel meant no money AT ALL the fiasco we have now is mismanagement over 60-odd years by successive governments
not gb or mt the only time we got close to a cohesive society was ww2
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So it’s good management to throw people on the streets as soon as they’re unfortunate to lose their jobs?
I bet employers just love subservient people like you, who ‘know their place’. Why not just have done with it and go back to the feudal system?
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peter your sayin to people y dont u go back to the feudal sysetem have u ever stopped to think maybe there wernt any jobs goin and maybe there are knw but then tht person might live in the middle of the cournty side has had to tke there car off the road and now has no way to get around and the little amount of money the jobcenter gives is just anth to surive on and the one bus journey every 2 week they need to go sighn on again!!! instead of judgeing y not think maybe people dnt want to give the full facts bwt there live but thts no reason to judge them on what they do share and wha makes u so special u a self made millionare or something with nothing better to do than put people down tht already are i hope one day u find your self inn this situation then u might think abit more abwt it and before u start with me i do work but have claimed int he past when i have needed to i dont see anythink wrong it tht i have payed into the state so when it cums to when i need help i will take it!!!!! so do us a favour and jog on :)
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Trust Andrew Finch to come up with the comment below
“Andrew finch
July 21, 2010 at 08:41
Job centre help people? may help the long term unemployed go on a few courses but I would suggest everyone else do not bother going in for what pittence the guv give you in benefits.THINK POSITIVE knock on doors , bang the letters off , think of a business even if it is short term do anything legal to pull the money no matter how small in .
”
Finchy not everyone has the intelligence to run a business – its not such a easy thing to organise or setip, if it was no doubt this country would be full of Richard Branson’s however we are NOT and we will ALWAYS need a safety net to catch the less fortunate who fall.
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TYPICAL OF THE UK TODAY , not all who run a business end up like richard branson but many do ok thanks . It all depends on what type of business you want to set up and many can be set up with just a few hundred quid all depends if you have the work ethic and the get up and go. Encourage people Darogan do not tell them it “can”t” be done no such word should be used when you are trying to get some one off benefits or stop them going on benefits.
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I work frontline in a jobcentre, so if you’ll bear with my I’ll give you a genuine look from the other side of the desk.
But first, a little background….
I’m a graduate, fairly low down in the jobcentre. Basically Im the bloke you come and see every fortnigt to sign on. And importantly, I was unemployed for around 12 months immediately before taking up this job.
The first thing people seem to forget is that we have several customers. One of them is the jobseeker, yes, but other main customers are the stakeholder…i.e the British public. Job seekers allowance is a conditional benefit, so while our role is to help people back to work we’ve also got to identify those who arent doing enough to find employement. The (flawed) methods we employ to do this are the irrating pendantic things we ask every fortnight, ‘have you filled in your job diary, what have you applied for etc etc’. I totally understand this seems intrusive (as i said, I’ve been there) but who else are we supposed to do this? In the name of equality we have to ask all the customers these questions, and the vast majority can satisfy these conditions. If people dont comply it raises suspicion and we follow it up. As I said, this is irritating for the geniune jobseeker, but I’m sure as tax payers (past or present) that the public are in favour of not giving benefits to those who dont look for work.
The second thing I’ll address is the claim that jobcentre plus doesnt offer much support. Basically..I agree, but you have to bear in mind this has nothing to do with the staff. We simply arent given the tools we need to make a markable impact on the average jobseeker. The jobcentre can give support to people who face barriers finding employment (lone parents, ex offenders etc) but we’re given almost nothing to help job ready customers. In all honesty the expectation is that someone job ready wont be around that long. In terms of training…we’ll i was taught how to do a jobsearch for a client on the inhouse systems, but thats really it. Advisory staff are given much more in the way of training, but staff like myself are only expected to job search. I also try to do something more structured with clients besides a jobsearch, but this is totally down to what type of individual you are. I have some collegues that go the extra mile every time, I have others who seem to spend all their time either doing a futile jobsearch or having to telling customers off. I’d want a better service than that, so I try to be professional and helpful.
This brings me to my last point. You have no idea the amount of abuse and general bad behaviour we have to deal with. I can honestly say 30-40% of my day is spent chasing up people who are either late or fail to attend. I have had clients come to the office who havent attended signings for weeks verbally abuse me when they descover we’ve closed their claim. You wouldnt be absent from and not get in touch, yet people seem to think this fair play at the jobcentre, and then get angry when they recieve no money. We had a women pee herself in protest in the middle of the office when she was told she wouldnt be given additional money for cigarettes. I’ve had a man tell me he’s going to jump off a bridge because of problems with is claim. I’m not saying the jobcentre is faultless, it’s far from it, but some of the stuff we have to deal with is incredibly stressful, particularly when you bear in the lack of resources.
Essentially what I’m saying is he jobcentre is flawed, but the majority of the time the blame cant attributed to the staff. The jobcentre needs an overhaul. It’s up to the people of the UK to tell their government what type of benefit system they want. Unless your willing to do that then you really shouldnt give the staff a hard time.
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I am delighted by the government decision to shake up welfare system and to bring back people to work. I think jobcentre plus should be scraped and the money allocated for this good for nothing organization has to be allocated for those who are unable to work. Jobcentre plus like a police station people signing every two weeks with out committing crime. I love to see this organization demolished and people who working out there are friends, in the same ethnic group, religion and not skilled. They are dull, boring and should be scrutinized. Some of the the staff ask our denomination / religion/ which is absurd and immoral.
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