Blog: Troubles with the job-centre
Wednesday 14th July 2010, 10:00AM BST.
Our second Careers blogger tells of troubles with the job centre and how demeaning it is to be asked whether you can spell your own name:
My name is Dawn Pearce, I’m 26, a single parent to an 8-year-old girl, and am slowly studying for a degree in health and social care with the Open University.
My work background is in retail – I spent 18 months working in a shoe shop, during which I gained a level 2 NVQ in customer service and a promotion to supervisor until august 2009.
Since leaving that job, I have been studying with the open university, raising my daughter, running a house and job seeking, whilst claiming jobseekers allowance.
I could rant and rave forever about the lack of support that anyone with an inkling of intelligence receives from the job centre – the main reason I went was to ask them if they can help me gain some work experience in the social care sector, not looking after old ladies in care homes.
You’d have thought there would’ve been someone at the job centre who could help me in my chosen career path and point me in the right direction. People have moaned about the lack of support given by the job centre for years, but until I experienced it first-hand…
So, do they encourage me with my chosen career path? No.
Instead they sent me off to apply for some awful retail job which I didn’t want to do at all!
Now if I was someone who needed all the support available and more, I’m sure they would’ve jumped at the chance to help, but no, because I just needed a shove to kick-start my career, they are completely unsure of how to help.
When did having just any job become a priority?
In the past 7 or 8 months I have applied for and had interviews for several different part-time retail jobs, with no luck.
The one job in mental health support work that I applied for fell through because the service user I was going to be caring for had to remain in hospital.
I have also been on one of the job centres pre-entry to employment courses for social care, at which I earned first aid, food safety and hygiene, manual handling and several certificates for attending. Half of them were a joke – in the end I’m sure I earned a certificate for getting so many certificates!
At the end of May I had to go for a 6 month review, during which I was made to fill in a mock application to check my spelling and correct use of upper and lower case letters, make sure I could write my name and address correctly.
My daughter can write her own name and address.
This was extremely demeaning; surely if you’re applying a job the least you should be able to do is write and be able to spell your name and address correctly. If I couldn’t manage that, I wouldn’t even apply for the job in the first place.
- Read Henry Mackley’s first career blog
Shropshire Star on Twitter
Keep updated with the latest breaking news and content on our Twitter feed.
Lifestyle
Interactive Dining Out map
Hundreds of reviews by the Shropshire Star and Express & Star's teams to help you decide where to eat.
Entertainment
All the film reviews
Before you plan a trip to the pictures, get our critics' verdicts on all the latest movie releases.
OUR NEW APP
Get the new Shropshire Star app
Download the Shropshire Star’s new app to your iPad or iPhone to get one week of access to our digital newspapers absolutely FREE.
Just been to a Back to Work “workshop”. The guy droned on, rattling through the slides, then said “any questions no that’s it then” (he said this without pause or punctuation). Total learning, zero. Just another box ticked for them and us. The best bit about it was its brevity.
Report abuse
Last time I went in to a job centre was 1983 so I assume thay have changed a bit. However I was in the same job for 17 years and I remember phoneing them up once because a job was being advertised there for a local firm . I said I would like an intreview for it as they were taking place at the JC she asked me if I was unemployed I said NO she said “well I will not put your name down you cant have an interview you already have a job” I replied will contact them direct she replied “I will contact them and request they do not give you an interview as you have not come from the JC”. All very odd I thought a JC who banns people from applying for a job they are advertising bcause I am not unemployed. Cutting a long story short the firm did not give anyone from the JC interviews the job advertised months later in the shropshire star.
But to add to the lady above with regards to “can you write your name” a friend of mine lost his 70kplus job he was told to sign on but due to savings/army pension would not get benefits but would get his NI paid he was asked to go in every 2 weeks . Now he was a guy who had attended sandhurst was very bright he told me a young chap around 22 years interviewed him and asked what he was doing to look for work?, can he create a CV?, etc etc he asked the young chap if he thought he was stupid but went through the motions at the same time accepting he was being told how to look for a job by compared to him a person with little qualifications . Any way this went on for 6 weeks and on the 4 th visit he asked the young man do you have many 50k plus jobs advertised his reply “he he he na not many over 13k” my friends relpy was “well why the blooody hell have you been asking me to come in and look for a job if you have none in my league?” his reply was well we do have this a lot and so many of the big wage earners do not bother signing on as they do not get anything other than their NI paid so they stop coming in and go looking for work else where. So this is what he did last time i heard he had started his own business , but it does seem the JC is just to get you into any type of poor paid job and get you off the list .
Report abuse
I think the comments above are perhaps a little harsh and unnecssarily personal. I certainly didn’t get a sense of superiority or condescension from Dawn, more a feeling of frustration, which being in a similar boat, I fully sympathise with.
In my experience, the moment one becomes unemployed and steps into a job centre, one is instantly branded as such. What it the point in working hard to gain qualifications and experience in a certain industry sector only to be steered towards utterly inappropriate jobs? Long term, it’s not going to help anyone. If Dawn’s article ruffled your feathers, I very much look forward to you reading my next piece on Monday!
Report abuse
I have to agree with Dawn, I’m 58 and having gained an apprentiship after leaving school and gradualy progressed throughout the years.
As a vocational teacher I have been informed by the job centre that I am possible too old and too qualified therefore I am now being processed to work in the voluntary sector to gain experience. I was also asked to complete a questionaire and instructed how to write my name and address. A a Phd graduate this is nothing short of insulting and the fact that I have never received a single response from any position advertised in the job centre, My opinion is that it is just other tick in the box, it may look good for satistics but serves no practical purpose.Where is the assistance to find work? that’s assuming your not too old or too qualified.
Report abuse
Claire, I do not believe how bitter and resentful your comment has come across, I have worked incredibly hard to get where I am today, to try to gain a decent career, while studying for a degree, raising my daughter, and caring for my dad (which isnt mentioned)
I certainly dont feel superior to anyone else, or better than you, i feel that the Job Centre are forcing me into a deadend job, when i have worked hard, and if you you knew me you will see that I am no one special but rather than rubbish myself as a young mother, i decided to turn my life around by gaining qualifications and trying to get the best possible upbringing for my daughter. Also the countless interviews i have had, and jobs in retail i have applied for are not interested because i am quite often deemed unsuitable for ‘because of a lack of flexibilty’ so much for the encouragement for working single parents, if i am constantly falling at the first and second hurdles.
“Stop wallowing in self-pity and looking down on other people. Times are tough all over and you’re no better than the rest of us – it’s just that we’re having to support you while you sit around complaining about how superior you are to us.”
Also seems that by the quote above you are not willing to take notice of anyone on benefits regardless, unfortunately for you we are no longer a tiny minority of senseless people who possibly couldn’t spell their own name but an intelligent group of people from all walks of life.
Report abuse
The jobcentre staff are not qualified to help anyone with their career!
Any job I have got I got it myself with no help from the jobcentre!
As for employers I wouldn’t go near a jobcentre if I was looking for staff as the job centre puts people up for vacancies that are totally unsuitable just to make up their quotas,
you end up applying for vacancies you cant do or dont really want just to abide by the rules so your benefit isn’t affected,the whole situation is going to get much worse,
if you go to a private employment agency they have a reputation to keep so they would only send out suitable candidates for the job.
as for employment courses thats a laugh showing you how to fill in forms or do a CV , then they are not pleased when you tell them the course is a load of rubbish as the truth hurts,
Report abuse
‘…unfortunately for you we are no longer a tiny minority of senseless people who possibly couldn’t spell their own name but an intelligent group of people from all walks of life.’ ‘…surely if you’re applying for a job the least you should be able to do is write and spell your name and address correctly. If I couldn’t manage that, I wouldn’t even apply for the job in the first place.’
‘I certainly don’t feel superior to anyone else’
Are you sure about that?
Its thoughtless remarks like those above that led to my original comment. And no Dawn, I’m not bitter. I’m offended.
Of course there are intelligent and educated people who are unemployed. Of course people from all walks of life are unemployed (and, incidentally, illiterate people come from all walks of life too – and believe it or not some of them are even intelligent rather than ‘senseless’).
Ultimately those with an education, like those with experience, are generally better equipped to get back on the ladder than many unemployed people who cannot read or write, or people who are made redundant late in their career. Better equipped, but not better.
I am a single mother. I have been long-term unemployed and know what it feels like to walk through the doors of the Job Centre. I know how it feels to be turned down for work you’re qualified for, and what it is like to apply for jobs that aren’t what you hoped for simply because you need to do something. I got lucky and got a job – and given how many people will be losing their jobs because of cuts, I really do consider myself lucky.
The job I do is one you consider to be a ‘deadend.’ OK, so it wasn’t the sort of thing you enjoyed – but why do you have to use such derogatory language about it?
I felt no shame in being unemployed and I am proud of the work I do now. It gives me the chance to meet all sorts of people, both as colleagues and customers. There are good days and bad but I feel a huge sense of satisfaction whenever I help someone to find what they are looking for. I take even more satisfaction in knowing that I am setting a good example to my son.
You say you have worked ‘incredibly hard’ to get where you are. So what steps have you taken to research the organisations who do the sort of work you hope to do? What have you done to introduce yourself to them, to do volunteer work to get a foot in the door, to gain relevant experience and show that you would be an asset to them?
You’ve undertaken a number of courses provided by the Job Centre which you are quick to dismiss, but which along with your studies might help to bulk up a well-written speculative application. So have you made any? If you are studying for a degree you surely have the skills to let you do this.
The Job Centre is not a careers office. There’s a clue in the name. It’s a shame that we don’t have a dedicated service to help intelligent, educated adults to find work experience and to give them ‘a shove’ when they need it. Out of interest, what services would you cut to provide this across the country?
I believe with all my heart that benefits should be available to anyone who cannot work for any reason, who is looking for work, who has lost their job. Making a claim should not be a degrading experience and there should be no shame in anyone accepting support from society. I also think that each of us has some individual responsibility for our own future and, if we are physically and mentally capable, should do what we can to help ourselves.
There are very few people, if any, I consider myself to be better than, and I certainly don’t base my opinion on someone’s literacy or their job.
So again – not bitter. But not impressed.
Report abuse