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Most calls to NHS 111 call centres in England, including West Midlands Ambulance Service, are not being connected because of a fault. Anyone needing the service should ring 0300 0200 155. An ambulance spokesman said: "If your call is unable to be connected to us, please try using a walk-in centre, minor injury unit or urgent care centre for advice or assistance if available. Or visit your local pharmacy. “If you believe your problem to be life-threatening, please contact 999.”

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